The systematic, computational analysis of data or statistics -Oxford dictionary
Anti-money laundering (AML) refers to the web of laws, regulations, and procedures aimed at uncovering efforts to disguise illicit funds as legitimate income.
API integration is the connection between two or more applications, via their APIs, that lets those systems exchange data
Appointment scheduling is the process of scheduling bookings and meetings in an organized manner.
A backend system refers to any structure or setup that runs and supports corporate back-office applications.
Kiosk banking allows users to access traditional banking functions such as deposits and withdrawals, as well as transfer money between accounts and check their balances, all from the convenience of a kiosk
Branch transformation evolves the banking relationship for not only the millennials but for every individual associated with a bank – Wavetec
Business analytics (BA) is a set of disciplines and technologies for solving business problems using data analysis, statistical models and other quantitative methods. It involves an iterative, methodical exploration of an organization’s data, with an emphasis on statistical analysis, to drive decision-making.
Bank or other financial institution that issues a credit or debit card.
A banking machine that enables you to make payments to multiple payees on a bulk list.
Deposit of paper money or cheques into your Savings Account.
Enables you to deposit cash directly into your bank account without entering a bank branch or interacting with a bank.
All the touchpoints customers have with your company at all stages of the customer journey — even if it doesn’t result in a purchase.
Customer feedback is information provided by customers about their experience with a product or service.
Refers to display technologies like LED walls (or video walls), projection and LCD monitors to vividly display webpages, videos, directions, restaurant menus, marketing messages or digital images.
Donatello Media Player is a turnkey technology that provides businesses the right tools and platforms through which they can communicate and share content with their target market from one central location.
Know Your Client (KYC) is standardly used in the investment and financial services industries to verify customers and know their risk and financial profiles.
Know Your Transaction or KYT is a commonly used financial industry term that refers to the process of examining financial transactions for fraudulent or suspicious activities including money laundering
LED Display (light-emitting diode display) is a screen display technology that uses a panel of LEDs as the light source
Liveness detection is a process performed to detect a presentation attack. The technology verifies the source of a biometric sample and its critical features.
Mobile Queuing Solution is a queue management system that enables customers to book their turn in the queue before arriving at the branch and get Queue Ticket.
Multimodal biometrics solutions can refer to any technology that combines different types of biometrics.
A measure of customer satisfaction and loyalty, based on a single question asking customers how likely they are to recommend a company or product to others.
The process of introducing new customers to a product or service, and providing them with the information and resources they need to get started.
A strategy that allows customers to interact with a company through multiple channels, such as online, in-store, and over the phone.
A type of API that allows third-party developers to access and use the functionality of a system or application.
The process of overseeing and controlling the day-to-day activities of an organization or service.
The process of making a system, process, or service as efficient and effective as possible.
An Android-based SDK, that provides a familiar development environment that allows us to customize and reuse the existing assets and expertise.
A service or system that allows customers to perform tasks or access information without the assistance of a human agent.
A contract between a service provider and a customer that outlines the level of service and support that will be provided.
The process of overseeing and controlling the delivery of a service or system.
The process of improving the efficiency and effectiveness of a service environment by analyzing data and making strategic decisions.
A type of architecture that organizes systems and services around business functions and processes.
A system that manages the order and priority of requests for a service or resource.
A system that allows a user to log in to multiple systems or applications with a single set of credentials.
Refers to the use of advanced technologies, such as artificial intelligence and machine learning, to optimize queue management and improve customer experiences.
A system that uses data and algorithms to optimize the management of customer flow and service delivery.
A type of software delivery model in which a software application is hosted by a third-party provider and accessed via the internet.
The process of connecting and coordinating multiple systems or services to work together as a single unit.
A set of tools and techniques used to manage customer wait times in service environments.
The process of providing information and guidance to help customers or visitors navigate a facility or service area.
A smart & simple online booking & scheduling system driven by the world’s most popular messaging app
The information provided by customers about their experience with a product or service via WhatsApp. This helps business collect instant feedback and take corrective actions to improve customer experience.
Conversations that allow businesses to interact with their customers through promotional content and two-way communication on WhatsApp in real-time.
WhatsApp queuing is a fully integrated experience that enables your customers to join a queue, supplemented with real-time queue information
A solution by Wavetec that helps investors and traders stay updated with real-time information and alerts about the stock market through WhatsApp
Refers to the use of data collected from wireless networks to analyze and understand customer behavior, such as foot traffic patterns and dwell times.
Refers to the use of technology and data to optimize staffing levels and schedules, improve employee productivity, and reduce labor costs.