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Virtual Queuing Features

Improved virtual customer experiences

Let convenience and efficiency drive your customer experience. Our virtual visitor flow management solutions are designed to service your unique business needs – all while prioritizing self service and customization.

Queue management - Virtual Queuing - Features

Virtual Queuing Simplified

Queue management - Virtual Queuing - Features

Optimize customer journey and experiences with our advanced virtual queue management solutions

Queue management - Virtual Queuing - Features

Online Ticketing 

Customers join queues, obtain paperless tickets and wait virtually for their turn. Meanwhile, they receive timely notifications about the status of the queue. This allows for safe, remote queuing and ticket acquisition.

Queue management - Virtual Queuing - Features

Online Appointment Scheduling

Customers book, reschedule and cancel appointments remotely and while online with ease. Visitor flows are managed, surprise walk-ins reduced and occupancy limits monitored.

Queue management - Virtual Queuing - Features

Offline Ticketing

Customers serve themselves using contactless kiosks, acquire tickets and secure their place in the queue.

Queue management - Virtual Queuing - Features

Digital Signage solutions

Guide, inform and manage customers and their flows in real-time using state-of-the-art signage solutions.

Queue management - Virtual Queuing - Features

Customer Feedback (Online or Offline)

Receive timely feedback from customers on your service standards, their experience and areas of improvement. Customers can fill out these questionnaires/record their responses online or by using one of the feedback systems available on premises.

Queue management - Virtual Queuing - Features

Dashboards, analysis and reporting

Get real-time information to optimize your operations, while generating analysis and reports to aid in planning, management and future projections.

Reports, Dashboards & Predictive Analysis

Managers access real time business intelligence reports and dashboards through a centralized reporting system.

Spectra, Wavetec’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module. Spectra is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows,staff performance, service area efficiency etc.

Queue management - Virtual Queuing - Features

Managers can view region and branch reporting from a centralized location, making sure that all service levels are met. Wavetec’s live dashboards can be used to generate business intelligence data to monitor center-wide service quality and root out discrepancies.

Over 50 Historical Reports such as: Service Quality Levels Employee Performance Branch & Region Performance Central Configuration and Management of the System Multilingual (English, Spanish, French, Arabic etc.)

Download our Queue Management Brochure

We have wide ranging expertise in refining service areas at banks, hospitals, government organizations, service centers and retail areas. Our Virtual Queuing System helps to empower you a step further to deliver seamless customer experiences. Find out more about our queuing system, its key features, and technical specifications.

Queue management - Virtual Queuing - Features