Virtual Queuing Features
Improved virtual customer experiences
Let convenience and efficiency drive your customer experience. Our virtual visitor flow management solutions are designed to service your unique business needs – all while prioritizing self service and customization.
Virtual Queuing Simplified
Optimize customer journey and experiences with our advanced virtual queue management solutions
Customers join queues, obtain paperless tickets and wait virtually for their turn. Meanwhile, they receive timely notifications about the status of the queue. This allows for safe, remote queuing and ticket acquisition.
Online Appointment Scheduling
Customers book, reschedule and cancel appointments remotely and while online with ease. Visitor flows are managed, surprise walk-ins reduced and occupancy limits monitored.
Customers serve themselves using contactless kiosks, acquire tickets and secure their place in the queue.
Digital Signage solutions
Guide, inform and manage customers and their flows in real-time using state-of-the-art signage solutions.
Customer Feedback (Online or Offline)
Receive timely feedback from customers on your service standards, their experience and areas of improvement. Customers can fill out these questionnaires/record their responses online or by using one of the feedback systems available on premises.
Dashboards, analysis and reporting
Get real-time information to optimize your operations, while generating analysis and reports to aid in planning, management and future projections.
Reports, Dashboards & Predictive Analysis
Managers access real time business intelligence reports and dashboards through a centralized reporting system.
Spectra, Wavetec’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module. Spectra is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows,staff performance, service area efficiency etc.
Managers can view region and branch reporting from a centralized location, making sure that all service levels are met. Wavetec’s live dashboards can be used to generate business intelligence data to monitor center-wide service quality and root out discrepancies.
Over 50 Historical Reports such as: Service Quality Levels Employee Performance Branch & Region Performance Central Configuration and Management of the System Multilingual (English, Spanish, French, Arabic etc.)
Download our Queue Management Brochure
We have wide ranging expertise in refining service areas at banks, hospitals, government organizations, service centers and retail areas. Our Virtual Queuing System helps to empower you a step further to deliver seamless customer experiences. Find out more about our queuing system, its key features, and technical specifications.