Features – Spectra Queue Management

Customer Journey Designed for an Omni-channel world

Spectra is the perfect queuing software for all your customer flow needs. Spectra seamlessly connects with online appointment scheduling, visitor management and digital signage functionality.

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Managing Customer Interactions at all levels

Your customer’s journey starts with your very first interaction. Whether it is mobile, SMS or digital, Spectra helps you deliver exceptional customer experiences.

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Seamless journey
Enable your customers to seamlessly generate a ticket to join a queue for a service.

Retain & engage the customer footfall
Provide intelligently calculated and tailored wait time updates to your customers through SMS, WhatsApp and smartphone interfaces.

Real-time alerts, analytics & dashboards
Customizable alerts & notifications will update branch managers, head office or regional teams enabling them to meet company wide KPI thresholds.

Manage Customer Influx
Centrally manage the entire branch from a single device by a branch manager, or enable staff to log in from any device.

 An entirely virtual customer experience

Spectra Ecosystem Designed for a Connected World

The easiest and the most sophisticated queue management software

Spectra - Features

Virtual Mobile Ticketing

Allow your customer to queue virtually using their mobile device giving them an option to connect with your business regardless of location.

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SMS, WhatsApp & Push Notifications

Communicate with your customers via SMS, WhatsApp & in app notifications for a seamless customer journey.

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Voice Announcements

Keep your customers updated through audio with efficient direct information

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Display & Signage Content

Centrally capture real time data and feed it through your marketing platform and in store digital display content management systems.

Security & Monitoring

Security in today’s world is of paramount importance. Spectra is built from ground up to keep your queuing and customer journey data safe! Wavetec’s solutions are rigorously tested and developed on the most sophisticated and secure platforms.

Spectra - Features

Certification and Integrations

Vulnerability Assessments

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Certifications by Accredited Labs

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Certifications

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Integration

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Core Banking Integration

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Designed to deliver great customer experience & proven results

Globally more than 2 million people pass through our customer
experience solutions, daily.

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Increases in branch sales by 20%
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Greater competitive advantage by leveraging on insights
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Increased NPS rating by reduction in wait times
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Increased Customer & Brand Loyalty
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Realtime decision making with AI & BI tools
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Improved staff allocation & retention