Wavetec’s Self Service Kiosk Ecosystem
We can help you transform your business, with the help of technology and sustained operational capabilities.
Our Self Service Kiosk Ecosystem has everything you could need to lead your organization securely into the digital era, connecting more deeply with consumers and delivering omnichannel experiences. We support our clients by harnessing the power of data and artificial intelligence and modernization, while capitalizing on core technology, optimized and automated operations, and digital growth.
Explore our Self Service Solutions
Self Service Kiosk for Banking & Cash Management
Financial institutions adopt software solutions that integrate with self service kiosk machines and provide services like Account Opening, Instant Card Issuance, Cash and Cheque Deposit.
Self Service Kiosk for
Telecom
Wavetec’s SIM Dispensing Kiosk supports customers in registering for a new SIM card, topping-up mobile balance, or changing mobile package plans efficiently and remotely.
Smart Intergration With
ViaOS
ViaOS helps integrate the current on-ground systems with real-time dashboards, BI tools, and advanced software features that can simplify the entire process.
We’re using data and technology
in unexpected and brilliant ways to transform customer experience around the globe
Intuitive Layout
Advanced and intuitive interface for a smoother experience with multiple service options
Integrative Capacity
Can seamlessly integrate with third- party apps and back-end systems
Customization
Hardware & Application can be customized as per requirements.
24/7 Service
Operational capability to serve customers 24/7
What is a Self Service Kiosk?
Self service kiosks have emerged as game-changers, redefining the way customers interact with businesses. These innovative POS devices are designed to facilitate customers through contactless and frictionless service, empowering them to take control of their own journeys without relying on another person.
These technologically advanced kiosks provide customers with the convenience of accessing a wide range of services that would typically require assistance from a company’s staff members. From purchasing products and services without relying on a salesperson to making cash and cheque deposits at banks, obtaining sim cards from telecom service centers, completing checkouts at supermarkets, or placing fast food orders at restaurants—the possibilities are endless. These are the everyday services that most people require, and self-service kiosks make them readily accessible. Different types of self service kiosks facilitate different types of services.
What sets self-service kiosks apart is their ability to automate transactions through tailored kiosk solutions. These kiosks are equipped with user-friendly interfaces that enable customers to effortlessly execute the required tasks. Moreover, they digitize the payment procedure, making it seamless for customers to conveniently complete transactions directly through the kiosk.
As self-service becomes increasingly prevalent, more and more customers are gravitating towards interaction-free experiences. This trend is especially favored by introverts or individuals who prefer to avoid crowded spaces. Self-service kiosks provide a perfect solution, allowing customers to navigate through the service journey independently and at their own pace.
Not only do self-service kiosks enhance the customer experience, but they also drive operational efficiency for businesses. By digitizing and automating service delivery, these kiosks help streamline customer flow, optimize resource allocation, and improve overall operational effectiveness. Service providers can ensure that all customers receive the desired service without any hassle, enhancing satisfaction and loyalty.
Take a look at how industry leaders like McDonald’s have revolutionized the way customers place orders in restaurants using self-service order systems.
Your Questions, Answered!
Frequent questions we get regarding Self Service Kiosks
Self-service solutions are those that provide consumers and employees with tools and information which they can utilize to find answers to their questions, service their specific needs and have a wholly improved encounter with a product or service. Premised on the service/product promised and its delivery, self service is a means of helping the client help themselves.
These solutions are geared towards giving your business the competitive edge it needs to accelerate client onboarding cost effectively and with increased profits.
Self-service kiosks are designed differently to withstand the environmental factors of being placed outside. In these instances, the structures must be designed and engineered to be weather-resistant, secure, durable, and safe for all outdoor conditions.
Self service is an evolved form of customer service. In a post-pandemic world, social distancing and contactless solutions have gained popularity. Safety included, customers also dislike a long and tedious wait, and prefer a seamless and frictionless process.
They know what they need and would prefer to avail of it without unnecessary contact and interactions. Self service kiosks take all these concerns into account when offering their innumerable solutions. Additionally the data collected during this process is utilized by the company in question to improve the visitor management further. The modern client needs self service.
Yes! While self-service kiosks have been highly used in the QSR industry, countless other industries can utilize the benefits of this technology, too. From wayfinding to registration capabilities, self-service kiosks offer unlimited opportunities for other industries like automotive, grocery, home improvement, retail, hospitality, cannabis dispensaries, etc.
There are various payment options available for kiosks, and which ones to utilize depends on a business’ needs. Self-service kiosks offer a” pay at the corner” option for those customers who pay with cash and also accept credit cards in many restaurants. In addition, increasing numbers of QSRs and fast casuals are experimenting with kiosk programs that can dispense cash to eliminate the need for patrons to take their orders at the counter.
- Retail – supermarkets, clothing stores, household stores
- Banks
- Telecom
- Airlines and Airports
- Government/Public offices
- Restaurants
- Schools/ Universities
- Healthcare
- Corporate
- Transportation
Fortunately, many kiosk software providers have open APIs that can work with a variety of point-of-sale systems, making them perfectly capable of connecting with different systems. The only caveat might be if a POS system itself is not available to interfacing with other software programs.