Student and admissions offices are hubs for enquiries, data collection and foot traffic, especially during exam and admissions season. Onboarding such large volumes of students is a tedious task when not managed well. Institutions must ensure that their service areas deliver excellence, all while accommodating high foot traffic and integrating student management solutions to improve seamless service dispensation. Keeping such service areas managed, streamlined and informed is essential.
Ours are practical queuing and self service solutions to optimize student queues, reduce student wait times, connect students to the right service representative and set new levels of visitor satisfaction.
Service Area Automation Solutions
Automate, digitise and modernise operations with our range of solutions designed with your and your student’s needs in mind.
Self Service solutions
Wavetec aids education service areas in making the switch from teller-supported to self-sufficient service provision. This solution guarantees increased efficiency, improved user experience and safer visitor journeys. Wavetec’s Self Service Card Issuance and Collection kiosk is built to facilitate students and visitors in issuing or replacing pre-booked tickets contactlessly and swiftly. This also frees up staff to perform other duties. Our machines have an embedded webcam for security and are powered by ViaOS Software and Know Your Customer (KYC) verification checks.
Stock Simulation Game
Stock Game is Wavetec’s virtual stock market simulation game. It is linked to a live stock exchange feed where a user can trade real stock using virtual money, imitating the manner in which real stocks are traded with actual money using an online brokerage account. Students can benefit by learning to trade global equities, bonds, options, futures, commodities and more. This solution can also be integrated with the live stock market feed to allow users to experience how the actual stock market would work.
Student Experience Solutions
Wavetec’s student experience management solutions help raise and maintain service standards, by allowing you to organize, engage and measure student journeys and flows at key touch points. They include:
COVID19 Impact on Education
COVID19 has both challenged and catalyzed change for educational institutions. They are facing the responsibility of setting standards for SOP adherence and student and staff safety and care. They too see the benefits to be obtained from shifting to digital channels. Wavetec knows how important this evolution is, and is committed to supporting and guiding educational institutions safely through the new normal. A Wavetec-powered education service area is progressive, automated and seamlessly integrated.
The impact of COVID-19 on Self Service: Our Empirical Analysis Snapshot
With the coronavirus outbreak, customers across the globe are having to rapidly adapt to the use of self service technology. Our snapshot report summarises a thematic analysis of major self service trends in mobile banking during the pandemic, based on data derived from multiple global deployments.