Enterprise Virtual Queue Management System

Reshape the way your customers wait to be served.

Take control of your customer’s queuing experiences with Virtual Queuing. Wavetec’s Enterprise Virtual Queuing System enables you to define the way your customers are managed in service areas. Our queuing system is an ecosystem of interconnected modules that helps to deliver a personalized and also a touchless customer waiting experience.

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Enterprise Virtual Queue Management System

Streamline Customer Journeys

From a customer’s arrival at a service area to the customer’s exit, we have it all mapped out for you with our take-a-ticket solution. For over 30 years, Wavetec has been transforming how companies design their services cape.

Wavetec provides a state-of-the-art Enterprise Virtual Queue Management Systems (QMS) & take a number solutions with current design and a customizable and standard, enterprise level information system to map customers’ journey and enhance customer experiences.

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What is Virtual Queue Management

A virtual queue system is one of the most preferred ways for businesses to manage their waiting lines. A virtual queuing system allows customers to virtually wait in a line until they are called by a company representative. Customers can wait for their turn regardless of the location by not physically being present in the line to be served.

Reduce customer walkaways by 60%

Organizes Service Area and reduces customer waiting times

Centrally Controllable & Easy to Use

Enables efficient management of customer journey

Optimizes Staff Performance & increase retention

Reduce customer waiting time upto 50%

Fundamental & Optional Components of Virtual Queuing

Pre Arrival & Arrival

Change the way your customers wait, and take control of your queues. Virtual queuing solution helps you organize your queues by providing customers with various check-in and greeting options.

Mobile Queuing App

Mobile Queuing App

WhatsApp Queueing

WhatsApp Queueing

Online Appointment & Web Ticketing

Online Appointment & Web Ticketing

Self Service Ticket Kiosks

Self Service Ticket Kiosks

Virtual QR tickets

Virtual QR tickets

SMS Ticket

SMS Ticket

Lobby Leader

Lobby Leader

Departure

Once served, the customer records his experience through feedback units. Opinion Plus is our proprietary feedback solution that helps extract data about customers’ experiences and find out what they expect from you.

Customer Feedback Terminals

Customer Feedback Terminals

WhatsApp & SMS Feedback

WhatsApp & SMS Feedback

Wavetec’s Opinion Plus range consists of different touchscreen devices & apps that are used by customers to provide feedback about their service experiences. Obtaining feedback is quick and simple, ensuring an unparalleled amount of daily feedback. Schedule single, multiple or looped questions and collect your feedback through different channels. You can use a kiosk or a tablet or even your mobile app to provide your customers the convenience to record their feedback.

Reports, Dashboards & Predictive Analysis

Managers access real time business intelligence reports and dashboards through a centralized reporting system.

Spectra, Wavetec’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module. Spectra is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows,staff performance, service area efficiency etc.

Dashboards & Predictive Analysis

Download our Queue Management Brochure

We have wide ranging expertise in refining service areas at banks, hospitals, government organizations, service centers and retail areas. Our Virtual Queuing System helps to empower you a step further to deliver seamless customer experiences. Find out more about our queuing system, its key features, and technical specifications.

Queue Management

Banorte addresses pandemic with WhatsApp Queuing

Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.

The Wavetec Advantage

The Wavetec Advantage

End to End Turn key Solution Provider

Customizable workflows & scalable systems

Supports Integration with existing systems

3 Development hubs Globally

Global Support and Infrastructure

Incremental product and software roll-outs

Do you have a special project?

Selecting the right queue management system has a direct impact on your customer service. Our queuing system combines the highest quality ticket dispensers, queue displays, and queuing dashboards to offer unparalleled performance and customer experience.

FAQs

What is meant by virtual queue?

A virtual queue allows customers to secure a virtual space in the queue without physically being present in it.

How does virtual queuing work?

Via a digital device, customers communicate with the business and are issued an electronic ticket and receive real-time notifications regarding queuing updates of their turn.

What is a virtual waiting room?

This is a service that allows customers to check-in via their digital device (assuming they have made an appointment) and wait virtually until their turn is called. This is also known as a zero-contact waiting room.