Improve service efficiency and customer satisfaction
Improve outpatient flow at hospitals and clinics with Wavetec’s custom-designed Patient Flow Management System that enables management
to efficiently organize staff, resources and patient queues so that patients receive the right care at the right time in a comfortable, hassle-free
From patient check-in to patient calling and appointment management, Wavetec’s Patient Flow Management Systems allow hospitals and clinics
to map patient journey, efficiently manage patient wait times and organize the entire patient flow at hospital and clinic service areas.
Streamline the Customer Experience
Transparency and Reduced
Smoothly manage walk-in
and appointment traffic
High patient through-put,
minimized wait time
Real-time dashboards and
reports to monitor patient flow
ADA / Disability Compliant
Patient Flow solutions
Hospital Queue Management Systems:
Choose from two Solutions
Virtual Queuing System
Linear Queuing system
Appointments & Tickets
Allow patients to take appointment or ticket via different options
or Web Ticketing
Engage & Inform
Engage patients while they wait with informational
displays and digital signage that shows queue status
Inform patients about their turn and use queue displays and counter displays to inform patients of open counters or their ticket
numbers or towards the required doctor’s room.
Obtain customer feedback using Opinion Plus to know how well customers were serviced, and if they left satisfied or not.
Reports & Analytics
Use Wavetec’s management portal, manager dashboard and generate statistics and live reports to analyse patient’s waiting time,
operational efficiency and service quality.