Cultivating refined customer experiences
Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.

real time

staff and branch
performance

to Service
Improvement

decisions based
on dynamic reports


Main Benefits

Allows targeted messaging

Helps companies benchmark performance

Manages customer feedback in real-time from a central point

Increases customer loyalty

Improves customer retention

Monitors and measures real-time employee(s) performance
Product Features
Integrated

To enable interface with external devices, Opinion Plus seamlessly integrates with other technology platforms including Queue Management Systems, POS Terminals and CRM Systems.
Interactive

Understanding the customer/organisation relationship is paramount. Opinion Plus provides organizations with instant feedback, which helps to strengthen the relationship and improve service quality.
Centralized

In order to support access to data from any location, Opinion Plus can also be connected to a private cloud platform.
Dynamic

Intelligently designed, Opinion Plus displays targeted messages during service to customers – communicating customized, audience specific messages.
