Cultivating refined customer experiences
Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.
real time
staff and branch
performance
to Service
Improvement
decisions based
on dynamic reports
Main Benefits
Allows targeted messaging
Helps companies benchmark performance
Manages customer feedback in real-time from a central point
Increases customer loyalty
Improves customer retention
Monitors and measures real-time employee(s) performance
Product Features
Integrated
To enable interface with external devices, Opinion Plus seamlessly integrates with other technology platforms including Queue Management Systems, POS Terminals and CRM Systems.
Interactive
Understanding the customer/organisation relationship is paramount. Opinion Plus provides organizations with instant feedback, which helps to strengthen the relationship and improve service quality.
Centralized
In order to support access to data from any location, Opinion Plus can also be connected to a private cloud platform.
Dynamic
Intelligently designed, Opinion Plus displays targeted messages during service to customers – communicating customized, audience specific messages.
