Customer Experience Solutions
It’s time to turn window shoppers into loyal customers
Wavetec’s customer experience solutions are designed to be scalable at every customer touchpoint. Our customer journey solutions are helping business gauge insights and take actions that matter.
Why Choose Customer Experience Solutions?
When augmenting customer experience technology, every interaction is critical. Each engagement with your brand, your company and the people representing it contributes to the overall perception your customers develop.
Creating an exceptional customer experience is critical to customer loyalty and lifetime value. Wavetec’s advanced Customer Experience solutions allow you to achieve consistency and increased engagement at all key service touch points. Our solutions help you:
Customer Experience Solutions
Safe, secure and trusted by global brands
Total peace of mind with an enterprise-grade platform that offers best-in-class security, compliance and manageability
Our Ultimate Service Area Concept, Wavesphere
The customer experience you create is unique to your brand and will inspire loyalty from patrons
Wavesphere offers an unmatched range of customer touch points and presents a holistic approach to improving customer experience in service areas. The strategy is to organize flows, engage customers and effectively measure their experience.
20%
Reduction in Customer Waiting Times
30%
Improved Service Efficiency
Seamless Customer Flow
More Than Two Million Happy Customers
Globally more than 2 million people pass through our customer
experience management solutions on a daily basis.
Your Questions, Answered!
Frequent questions we get regarding Self Service Kiosks
Customer experience refers to the varying stages a customer goes through before, during, and after purchasing from your company. It surrounds all kinds of engagements customers have across your branch/store.
Consumers today have more choices than ever before. As a result, they are much savvier regarding what they want and how they want. To maximize profits, businesses should do more than just focus on products and services only—they must now focus on customer experience as well.
Journey mapping focuses on every touchpoint the customer has as they do business with your company. Necessarily, it’s seeing your business from the customer’s perspective at every stage of the buyer’s process.
Your organization would support customers to align with your company’s commitments in terms of customer service. Maybe it’s answering questions or concerns from customers. In contrast, customer experience covers every interaction connecting consumers to your brand. For example, the colors used on your website, the layout of your physical stores, and more.
When you improve your customers’ experience, you can effectively create more sales and retain a more significant percentage of your customers. Your loyal customers may also refer your company to their friends and peers.