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Customer Experience Solutions

It’s time to turn window shoppers into loyal customers

Wavetec’s customer experience solutions are designed to be scalable at every customer touchpoint. Our customer journey solutions are helping business gauge insights and take actions that matter.

Working Brand
customer journey solutions

Why Choose Customer Experience Solutions?

When augmenting customer experience technology, every interaction is critical. Each engagement with your brand, your company and the people representing it contributes to the overall perception your customers develop.

Creating an exceptional customer experience is critical to customer loyalty and lifetime value. Wavetec’s advanced Customer Experience solutions allow you to achieve consistency and increased engagement at all key service touch points. Our solutions help you:

Retain customers and drive loyalty to your business

Make every customer touch point count

Increase overall customer lifetime value

Better manage seasonal spikes in foot traffic

Customer Experience Solutions

Safe, secure and trusted by global brands

Total peace of mind with an enterprise-grade platform that offers best-in-class security, compliance and manageability


Queue Management

Personalized queuing system as a cost effective way to manage waiting lines faster and more fairly


Digital Signage

Inform and guide customers and market your offerings and services, all while keeping them engaged and up-to-date


Customer Feedback

Gauge customer satisfaction levels and address service deficiencies in real time


Analytics and Reporting (Spectra)

Customize dashboards and reporting with Wavetec’s Spectra enterprise solution to gain insights into business performance

Our Ultimate Service Area Concept, Wavesphere

Layer 27
Layer 27

The customer experience you create is unique to your brand and will inspire loyalty from patrons

Wavesphere offers an unmatched range of customer touch points and presents a holistic approach to improving customer experience in service areas. The strategy is to organize flows, engage customers and effectively measure their experience.


Reduction in Customer Waiting Times


Improved Service Efficiency

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Seamless Customer Flow

More Than Two Million Happy Customers

Globally more than 2 million people pass through our customer
experience management solutions on a daily basis.


Provide an omni-channel branch experience, catered towards digital and linear queuing customers and non-customers Learn More »


Increase sales, reduce costs and optimize store management Learn More »


Improve customer onboarding, service dispensation and visitor flowsLearn More »


Proven technology solutions for successful public governance and service deliveryLearn More »


Efficient outpatient flows and management for high risk and high foot traffic areasLearn More »


Ensure student and staff safety during admissions and exam season with customizable solutionsLearn More »

Your Questions, Answered!

Frequent questions we get regarding Self Service Kiosks

Customer experience refers to the varying stages a customer goes through before, during, and after purchasing from your company. It surrounds all kinds of engagements customers have across your branch/store.

Consumers today have more choices than ever before. As a result, they are much savvier regarding what they want and how they want. To maximize profits, businesses should do more than just focus on products and services only—they must now focus on customer experience as well.

Journey mapping focuses on every touchpoint the customer has as they do business with your company. Necessarily, it’s seeing your business from the customer’s perspective at every stage of the buyer’s process.

Your organization would support customers to align with your company’s commitments in terms of customer service. Maybe it’s answering questions or concerns from customers. In contrast, customer experience covers every interaction connecting consumers to your brand. For example, the colors used on your website, the layout of your physical stores, and more.

When you improve your customers’ experience, you can effectively create more sales and retain a more significant percentage of your customers. Your loyal customers may also refer your company to their friends and peers.