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Customer Experience Solutions

It’s time to turn window shoppers into loyal customers

Wavetec’s customer experience solutions are designed to be scalable at every customer touchpoint. Our CX solutions are helping business gauge insights and take actions that matter.

Customer Experience Solutions
Customer-experience-solutions

Why Choose Customer Experience Solutions?

When augmenting customer experience, every interaction is critical. Each engagement with your brand, your company and the people representing it contributes to the overall perception your customers develop.

Creating an exceptional customer experience is critical to customer loyalty and lifetime value. Wavetec’s advanced Customer Experience solutions allow you to achieve consistency and increased engagement at all key service touch points. Our solutions help you:

Customer Experience Solutions

Retain customers and drive loyalty to your business

Make every customer touch point count

Increase overall customer lifetime value

Better manage seasonal spikes in foot traffic

Customer Experience Solutions

Safe, secure and trusted by global brands

Total peace of mind with an enterprise-grade platform that offers best-in-class security, compliance and manageability

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Queue Management

Personalized queuing system as a cost effective way to manage waiting lines faster and more fairly

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Digital Signage

Inform and guide customers and market your offerings and services, all while keeping them engaged and up-to-date

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Customer Feedback

Gauge customer satisfaction levels and address service deficiencies in real time

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Analytics and Reporting (Spectra)

Customize dashboards and reporting with Wavetec’s Spectra enterprise solution to gain insights into business performance

Our Ultimate Service Area Concept, Wavesphere

Customer Experience Solutions

The customer experience you create is unique to your brand and will inspire loyalty from patrons

Wavesphere offers an unmatched range of customer touch points and presents a holistic approach to improving customer experience in service areas. The strategy is to organize flows, engage customers and effectively measure their experience.

20%

Reduction in Customer Waiting Times

30%

Improved Service Efficiency

Customer Experience Solutions
Seamless Customer Flow

More Than Two Million Happy Customers

Globally more than 2 million people pass through our customer
experience solutions on a daily basis.

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Banking

Provide an omni-channel branch experience, catered towards digital and linear queuing customers and non-customers Learn More »

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Retail

Increase sales, reduce costs and optimize store management Learn More »

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Telecom

Improve customer onboarding, service dispensation and visitor flowsLearn More »

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Government

Proven technology solutions for successful public governance and service deliveryLearn More »

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Healthcare

Efficient outpatient flows and management for high risk and high foot traffic areasLearn More »

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Education

Ensure student and staff safety during admissions and exam season with customizable solutionsLearn More »