Department of Motor vehicle (DMV)

Be served in record time

Wavetec offers practical queuing and self service solutions to optimize DMV service operations, make DMV appointments, connect customers to the right service representative and set new levels of customer satisfaction.

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DMV

Management Needs

Whether it be for ID issuance, driving license renewal or vehicle registration, DMVs face high volumes of foot traffic. Customers do not want to wait long periods of time in the line as they have other work they must attend to.

Similarly, staff does not want queues accumulating as this negatively impacts their productivity. Frustration on both sides must be avoided.

The goal is to optimize DMV queues, appointment booking process, user reception, reduce wait times and create a workable harmony between customer service and employee productivity. Wavetec promises a holistic customer journey with our DMV virtual line app, which is an integrated online solution and onsite DMV queue app as well.

DMV

At Wavetec, we help businesses optimize user reception, reduce wait times and create a better customer experience for the user.

DMV

DMVs all over the American region are employing customer experience solutions to harmonize the relationship between customer service and employee productivity. Wavetec’s Customer Experience Solutions aim to streamline customer flow to provide a holistic customer journey as they avail DMV services.

Speed and streamline the citizen engagement journey with integrated online and onsite technology platforms and self-service products.

DMV

DMVs all over USA & Canada are employing customer experience solutions to harmonize the relationship between customer service and employee productivity. Wavetec’s Customer Experience Solutions aim to streamline customer flow to provide a holistic customer journey as they avail DMV services.

Speed and streamline the citizen engagement journey with integrated online and onsite technology platforms and self-service products.

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Queuing solution integrated with different self-service kiosks

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Allows customers to enter queues via different channels (Web, Mobile, Onsite)

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Custom-designed workflows to manage DMV capacity smoothly

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Control queue lengths and waiting times

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Scalable, customizable and integratable solution

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Analytics and Reports

Benefits

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Increased visitor satisfaction by 35%
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Increased operational leverage
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Accelerated ROI
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Custom-designed work flows
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Multilingual 24/7 operational capability
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Monitor staff and service area performance

Service Area Automation Solutions

Automate, digitize and modernize operations with our range of solutions designed with your and your visitor’s needs in mind.

Visitor Experience Solutions

Wavetec’s visitor experience solutions help raise and maintain service standards, by allowing you to organize, engage and measure visitor journeys and flows at key touch points. They include:

 Want to see how our Solutions work? Our experienced product specialists will be glad to introduce you to our customizable customer experience solutions and answer any questions you may have.

Self Service Solutions

Wavetec aids DMV service areas in making the switch from teller-supported to self-sufficient service provision. This solution guarantees increased efficiency, improved user experience and safer visitor journeys.

Wavetec’s Self Service Card Issuance and Collection kiosk is built to facilitate visitors in dispensing new or replacement cards contactlessly and swiftly. This also frees up staff to perform other duties. Our machines have an embedded webcam for security and are powered by ViaOS Software and Know Your Customer (KYC) verification checks.

Exceptional service and exceptional customer experiences lead to happier customers and better financial results. Take the first step to reconstruct your retail banking customer service experience with Wavetec’s remarkable Customer Experience Solutions today.

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COVID 19 Impact on DMV

COVID19 has both challenged and catalyzed change for DMVs. They are facing the responsibility of setting standards for SOP adherence and visitor and staff safety and care. They too see the benefits to be obtained from shifting to digital channels. Wavetec knows how important this evolution is, and is committed to supporting and guiding DMVs safely through the new normal. A Wavetec-powered DMV service area is progressive, automated and seamlessly integrated.

The impact of COVID-19 on Self Service: Our Empirical Analysis Snapshot

With the coronavirus outbreak, customers across the globe are having to rapidly adapt to the use of self service technology. Our snapshot report summarizes a thematic analysis of major self service trends in mobile banking during the pandemic, based on data derived from multiple global deployments.

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