Queue Management
Mobile App

Have a mobile-integrated queue management system to minimise waiting times, streamline your customer flow and present your customers the option to virtually join a queue before physically arriving at your branch.

The Future Of Virtual Queuing

MobileQ provides a touchless experience that eliminates the pain of waiting and facilitates a seamless customer journey. With Wavetec’s mobile queuing app, your customers can choose their desired service branch, get directions, receive SMS / Text message notifications and have a ticket-saved place in the queue, all before they even arrive.

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Integration

with Wavetec’s Queue Management System
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Digital

with Digital Signage for Queue Information
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Retail

QR Enabled Queuing
System
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Notification

Live Queue Status & Notifications on WhatsApp
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Experience

Contactless Queuing Experience
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Feedback

Integrated with a Real-time Feedback System

Never make your customers
wait in a queue again!

Reach Out To The Digitized Future

MobileQ is a third-generation queuing system that allows customers with a smartphone to obtain a ticket for the nearest branch, and queue remotely for their turn while continuing their activities, running their errands, etc.

Customers are also notified of, and able to view queuing information in real-time.

Your staff has a live dashboard to keep track of queuing numbers, wait times and service times.

Why Choose Mobile Queuing For Your Business?

We have your contactless, virtual and safe queuing needs sorted!

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MobileQ can be integrated with your businesses’ existing mobile app
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Smoothly blends walk-in traffic with mobile ticket traffic
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More opportunities to create cross channel experiences
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Optimized use of resources & physical space assigned to waiting areas
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Customizable branding & user interface as per desired specifications
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Creates seamless & efficient customer experiences

MobileQ Is For You

Aimed at eliminating crowded service areas and physical lines, MobileQ is a touchless, mobile integrated queue management system

Schedule, reschedule and cancel appointments digitally to manage customer traffic and reduce operational costs
Global support and infrastructure
Deliver targeted messages and inform customers of available offers
Provide queuing information to customers in real-time

Empower Your Customers

Mobile-Q is the bridge between the evolving user and the physical world, allowing customers to take power back from tedious waiting and queuing

Instant Notifications

Get instant push notifications of your position in the queue. Configure calendar notifications and set alarms to ensure you don’t miss your slot.

Know Your Wait Time

The app can estimate customers’ wait time and average service time.

Endless Marketing

By integrating with Wavetec’s customer experience platform, marketers can unlock new channels to reach out to customers. MobileQ is also customisable based on the business’s brand and identity.

Analyse

Gather insights from a range of dashboards and reports from Spectra’s reporting platform. Uncover trends and identify opportunities to increase customer satisfaction.

Geolocation Service & iBeacons

MobileQ allows you to find the branch closest to your location. Once you enter, iBeacons can notify staff of your arrival.

Integrations

MobileQ allows you to obtain valuable insights into your organizational practices by integrating all touch points and channels. To provide maximum support for interfacing, MobileQ App can be seamlessly integrated with other technology platforms such as POS terminals, CRMs and Wavetec’s queuing system software. This facilitates you with a 360-degree view of your customer’s experience, paving the way for effective improvements.

How Can Virtual Queuing Solutions Help You?

We have a wide-ranging expertise in equipping service areas in banks, hospitals, pharmacies, government organizations, supermarkets and retail stores. MobileQ helps to empower you a step further to deliver seamless customer experiences.

FAQs

What is mobile queuing?

Mobile queuing is when a customer enters and secures a place in the queue via their mobile phone device. This is a solution for digital clients.

Why do you need a mobile queuing app?

Mobile queuing helps free up staff for other duties, promotes contactless queuing and reduces the need for paper ticketing.

What is the best mobile queuing app?

There are a lot of good queuing apps in the market but the best mobile queuing application according to the features and pricing is Mobile-Q, designed by Wavetec.