Queue Management
Mobile App

Have a mobile-integrated queue management system to minimise waiting times, streamline your customer flow and present your customers the option to virtually join a queue before physically arriving at your branch.

Overview How it Works

The Future Of Virtual Queuing

MobileQ provides a touchless experience that eliminates the pain of waiting and facilitates a seamless customer journey. With Wavetec’s mobile queuing app, your customers can choose their desired service branch, get directions, receive SMS / Text message notifications and have a ticket-saved place in the queue, all before they even arrive.

Integration

with Wavetec’s Queue Management System

Digital

with Digital Signage for Queue Information

Retail

QR Enabled Queuing
System

Notification

Live Queue Status & Notifications on WhatsApp

Experience

Contactless Queuing Experience

Feedback

Integrated with a Real-time Feedback System

View Our Customer Success Stories

Nasfund

Nasfund Partners with Wavetec to Enable Digital Journeys for Members Nasfund, the largest private superannuation fund in...

Banque Saudi Fransi

Banque Saudi Fransi has been a long time client of Wavetec’s having successfully digitally transformed over 100 of the...

The Ministry of Commerce

The Ministry of Commerce in the Kingdom of Saudi Arabia signed a 3 year agreement deal with Wavetec to continue…

McLeod

McLeod Health will be equipping 45 of their medical centers across the United States with Wavetec’s UNO-Q solution to ...

Nahdi Medical Company

Nahdi Medical Company is adding two more stores to its existing network of digitally transformed stores across The Kingd...

The Primary and Secondary Healthcare Department, Punjab

Strives to deliver quality healthcare services to the communities they serve in.

Never make your customers
wait in a queue again!

Reach Out To The Digitized Future

MobileQ is a third-generation queuing system that allows customers with a smartphone to obtain a ticket for the nearest branch, and queue remotely for their turn while continuing their activities, running their errands, etc.

Customers are also notified of, and able to view queuing information in real-time.

Your staff has a live dashboard to keep track of queuing numbers, wait times and service times.

Why Choose Mobile Queuing For Your Business?

We have your contactless, virtual and safe queuing needs sorted!

MobileQ can be integrated with your businesses’ existing mobile app

Smoothly blends walk-in traffic with mobile ticket traffic

More opportunities to create cross channel experiences

Optimized use of resources & physical space assigned to waiting areas

Customizable branding & user interface as per desired specifications

Creates seamless & efficient customer experiences

MobileQ Is For You

Aimed at eliminating crowded service areas and physical lines, MobileQ is a touchless, mobile integrated queue management system

Schedule, reschedule and cancel appointments digitally to manage customer traffic and reduce operational costs

Global support and infrastructure

Deliver targeted messages and inform customers of available offers

Provide queuing information to customers in real-time

Empower Your Customers

Mobile-Q is the bridge between the evolving user and the physical world, allowing customers to take power back from tedious waiting and queuing

Instant Notifications

Get instant push notifications of your position in the queue. Configure calendar notifications and set alarms to ensure you don’t miss your slot.

Know Your Wait Time

The app can estimate customers’ wait time and average service time.

Endless Marketing

By integrating with Wavetec’s customer experience platform, marketers can unlock new channels to reach out to customers. MobileQ is also customisable based on the business’s brand and identity.

Analyse

Gather insights from a range of dashboards and reports from Spectra’s reporting platform. Uncover trends and identify opportunities to increase customer satisfaction.

Geolocation Service & iBeacons

MobileQ allows you to find the branch closest to your location. Once you enter, iBeacons can notify staff of your arrival.

Integration with Wavetec’s Queue Management & Digital Signage

Integrations

MobileQ allows you to obtain valuable insights into your organizational practices by integrating all touch points and channels. To provide maximum support for interfacing, MobileQ App can be seamlessly integrated with other technology platforms such as POS terminals, CRMs and Wavetec’s queuing system software. This facilitates you with a 360-degree view of your customer’s experience, paving the way for effective improvements.

How Can Virtual Queuing Solutions Help You?

We have a wide-ranging expertise in equipping service areas in banks, hospitals, pharmacies, government organizations, supermarkets and retail stores. MobileQ helps to empower you a step further to deliver seamless customer experiences.

Wavetec Blog

Expect fresh, well-researched and industry-centric blogs, interviews and opinion pieces.
And subscribe to stay up-to-date.

Who let the codes out? QR codes uplifting customer care standards, mid-pandemic

3 dashboards your Bank needs for smooth and successful customer flow management

Retail revival? How best to alleviate holiday season queues, and improve customer experience

8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System

FAQs

What is mobile queuing?

Mobile queuing is when a customer enters and secures a place in the queue via their mobile phone device. This is a solution for digital clients.

Why do you need a mobile queuing app?

Mobile queuing helps free up staff for other duties, promotes contactless queuing and reduces the need for paper ticketing.

What is the best mobile queuing app?

There are a lot of good queuing apps in the market but the best mobile queuing application according to the features and pricing is Mobile-Q, designed by Wavetec.

Queue Management Mobile App