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Queue Management
Mobile App
Have a mobile-integrated queue management system to minimise waiting times, streamline your customer flow and present your customers the option to virtually join a queue before physically arriving at your branch.
The Future Of Virtual Queuing
MobileQ provides a touchless experience that eliminates the pain of waiting and facilitates a seamless customer journey. With Wavetec’s mobile queuing app, your customers can choose their desired service branch, get directions, receive SMS / Text message notifications and have a ticket-saved place in the queue, all before they even arrive.
Never make your customers
wait in a queue again!
Reach Out To The Digitized Future
MobileQ is a third-generation queuing system that allows customers with a smartphone to obtain a ticket for the nearest branch, and queue remotely for their turn while continuing their activities, running their errands, etc.
Customers are also notified of, and able to view queuing information in real-time.
Your staff has a live dashboard to keep track of queuing numbers, wait times and service times.
Why Choose Mobile Queuing For Your Business?
We have your contactless, virtual and safe queuing needs sorted!
MobileQ Is For You
Aimed at eliminating crowded service areas and physical lines, MobileQ is a touchless, mobile integrated queue management system
Empower Your Customers
Mobile-Q is the bridge between the evolving user and the physical world, allowing customers to take power back from tedious waiting and queuing
Instant Notifications
Get instant push notifications of your position in the queue. Configure calendar notifications and set alarms to ensure you don’t miss your slot.
Know Your Wait Time
The app can estimate customers’ wait time and average service time.
Endless Marketing
By integrating with Wavetec’s customer experience platform, marketers can unlock new channels to reach out to customers. MobileQ is also customisable based on the business’s brand and identity.
Analyse
Gather insights from a range of dashboards and reports from Spectra’s reporting platform. Uncover trends and identify opportunities to increase customer satisfaction.
Geolocation Service & iBeacons
MobileQ allows you to find the branch closest to your location. Once you enter, iBeacons can notify staff of your arrival.
Integrations
MobileQ allows you to obtain valuable insights into your organizational practices by integrating all touch points and channels. To provide maximum support for interfacing, MobileQ App can be seamlessly integrated with other technology platforms such as POS terminals, CRMs and Wavetec Queue Management System. This facilitates you with a 360-degree view of your customer’s experience, paving the way for effective improvements.
