Queue Management
Mobile App
FOR SMARTPHONES
Have a mobile-integrated queue management system to minimize waiting times, and streamline your customer flow, while presenting your customers the option to join a queue before physically arriving at a branch.
Mobile-Q is the future of queuing as it aims to eliminate the pain of waiting and allows the ease of entering a virtual queue via a mobile app. With Wavetec’s queuing app, you can enable your customers to choose their desired service branch, get directions, receive SMS / Text message notifications and take a ticket before they arrive.
Queue Management Mobile App
FOR SMARTPHONES
Have a mobile-integrated queue management system to minimize waiting times, and streamline your customer flow, while presenting your customers the option to join a queue before physically arriving at a branch.
Mobile-Q is the future of queuing as it aims to eliminate the pain of waiting and allows the ease of entering a virtual queue via a mobile app. With Wavetec’s queuing app, you can enable your customers to choose their desired service branch, get directions and take a ticket before they arrive.
More than 100,000 Customers saved
waiting time using Mobile-Q
Integrated with queue management system
Allows customers to enter a queue via a smartphone
Guides customers to the nearest branch
Real-time updates on the queuing status
Assigns tickets, sends alerts & gives appointments
Never make your customers wait in a queue again!
Reach out to the Future with an incredible queuing app
Mobile-Q is a third-generation queuing system that lets customers with a smartphone get a queuing ticket for the nearest branch and remotely queue for their turn while continuing their activities. Customers are also able to view real-time queuing information to keep track of their turn.
Your staff has a live dashboard to keep track of the queue sizes, wait times and service times.
Mobile-Q works like this
Mobile-Q allows your customers to enter the queue or book an appointment with just a few clicks. The mobile queuing app issues real-time service tickets for desired service locations and shows the estimated waiting time to facilitate your customers and ensure that they don’t miss their turn.
Select the nearest branch
Select the service required
Check your status
Why Mobile-Q
Aimed to eliminate crowded areas and physical waiting lines, Mobile-Q is a mobile –integrated queue management system that meets the demands and expectations of the new digital customer. Mobile- Q is easy, convenient and saves valuable customer waiting time.
It is perfect to:
Benefits of Mobile Q
Mobile-Q can be integrated with a firm’s existing mobile app by embedding api
Better use of resources and physical space assigned to waiting areas
Smoothly blends walk- in traffic with mobile ticket traffic
Customizable branding & user interface as per desired specifications
More opportunities to create cross-channel experiences
Creates seamless and efficient customer experiences
Self Service
Kiosk
Customers can punch in their ticket number and print their ticket at the branch
Online Appointment
Customers can take an appointment for a desired date & time via Mobile-Q
Digital
Signage
Digital Signage shows ticket number taken via app when the turn comes
Customer Feedback
Customer Feedback can be taken via mobile app after customer is served
Reporting Dashboard
Reporting software shows information about mobile tickets and serving time
