Colmenar sporting a global solution – web appointment and queuing solutions in practice
City of Colmenar
Life and times of Colmenar
Famed for its proximity to a sizable number of beehives, Colmenar, named appropriately so, is a suburban city in Malaga, Spain. The history of Colmenar can be divided into the Roman and Arab occupations, the remains of which are both visible in the architecture of the town. The Church of Assumption (built in the 17th century), perched atop the hill upon which the town is situated, is the highest point – interestingly the width of the streets is an indication of how close you are getting to the City Hall, and the town centre, for they narrow down as altitude rises. The City Hall is the nucleus of Colmenar, built as a typical village house and home to various different bureaus and municipalities.
Colmenar City Hall
With the unwelcome arrival of the pandemic and the turmoil it subjected many European countries to, including Spain, it became clear that the way things had been done was no longer satisfactory enough. Changes were needed specifically in public institutions, like the City Hall, where the new regulations regarding occupancy limits and social distancing had to be adhered to – to make likely service centre visits more secure and to set an example for other institutions and businesses. It was likely that queues would form for necessary services, and the City Hall being the centre of administrative life, much work had to be done to ensure adherence to protocol.
Queues in Madrid, a far cry from the customer oriented solutions adopted by Colmenar
The Wavetec Experience
From when the citizen considers visiting the City Hall, to them physically being served and leaving, Wavetec and the solutions our team provides, support the entire process. It is not simply enough to demarcate perimeters for customers to stand in, or provide curbside service, for we aspire to keep all that can be kept normal, the same. In times of sudden and unexpected change, customer care is that which remains unparalleled and untarnished.
For further information on how Wavetec can improve the experience of your citizens, follow the link below for a demonstration video and downloadable brochures.