Allianz Saudi Fransi Optimizes Customer Flow with Wavetec
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Systems
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Location
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About Allianz Saudi Fransi
Allianz Saudi Fransi Cooperative Insurance Company is determined to provide both its Individual and Corporate Customers with flexible yet comprehensive insurance solutions that combine the global historic experience of the Allianz Group, and the local know-how of Banque Saudi Fransi to fulfill their needs.
Established in 2007, this joint venture between the Allianz Group and Banque Saudi Fransi, ensures their customers receive top of the class products combined with unmatched risk calculation and management.
Challenges
Allianz Saudi Fransi was facing several challenges when it came to managing customer flow within their physical locations across three cities.
Their primary challenge was managing queueing customers in waiting areas and inefficiencies caused by their previous system lead to unreasonably long waiting times for customers.
Allianz was frustrated with their previous queuing solution and so were their customers.
The Solution
Upon recommendation from others in the industry and hearing glowing testimonials from our customers in the KSA region, Allianz opted for a complete queuing solution from Wavetec.
The following Wavetec products were deployed as part of the solution:
- M13 Kiosk with dual printer
- 10” LCD
- Donatello player with 42” display
- Web TSU
- Central reporting software
- Sound system
These solutions were deployed across the Jeddah, Riyadh and Dammam outlets of Allianz Saudi Fransi.
Customer Journey
After installing Wavetec’s complete queueing package the customer journey is now optimized to minimize customer wait times and organize customer flow through the branch.
The Outcome
As a result of the deployment of Wavetec solutions, Allianz Saudi Fransi is better able to serve customers while minimizing customer wait and customer service times maximizing customer experience and satisfaction.
Allianz is now also able to use the central reporting tool to manage deployments and gather insightful customer data to make better data driven decisions and adjust KPIs all from one central location.
