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Telecom

Access latest insights, how-tos, and best practices for optimizing customer experience. Stay informed and stay at the top of your queue management game with our comprehensive blog archive.

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7 Effective Customer Retention Strategies

In the telecom industry's competitive landscape, where connectivity is king, understanding the pulse of customer retention strategies is vital. As…
Customer Experience in Telecom

Customer Experience Management in Telecom

Customer Experience Management (CEM) is pivotal in the fast-paced telecommunications industry. Customer Experience in Telecom refers to a user's overall…
Case SIM

The Best Locations for Telecom Customer Acquisition

Telecom operators are in a full-blown battle to gain market share while facing rapidly declining margins. At the same time,…
tourism

Tourism and The Need for Local SIMs

The world we live in today is changing at a hectic pace. Whether you’re travelling for leisure or business, I’m…
biometric sim card registration in tanzania1

Debunking Common Myths Surrounding SIM Registration

In this blog: How SIM registration mandates came to be How SIM registration works Why certain people have opposing opinions…
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The Future of Sim Cards and Sim Dispensing…

In this blog: Learn why physical SIM cards are probably going to take decades to go obsolete. (more…)
self service scanner

How Telecom Operators can Benefit from Self Service…

In this blog: Learn why self service kiosks have become so important to service delivery in telecommunications and how telecom…
sim card registration and sales

The Future of Telecom: Digitizing SIM Card Registration…

In this blog: We discuss the disadvantages and challenges of a manual SIM card sales & registration process and explain…