Waiting in Line Is Indeed a Torture
Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit.…
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Is your Organization Multi Channel or Omni Channel?
These days, communication channels have multiplied so even the smallest SME makes use of a variety of direct contact channels…
[INFOGRAPHIC] CUSTOMER LOYALTY IN RETAIL BANKING
What it takes to make loyalty pay off In some countries, banks made progress in earning customer loyalty during 2013,…
Best Timing for Getting Customer Feedback
Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook emphasizes costs rather than the real…
Phrase of the Year: Business Innovation
In the last few years, the use of a single concept has been massively increasing in the business world; business…
How B2B Marketing Emotional Connections Build Strong Brands…
It has been debated by many that branding has no importance in b2b marketing because b2b companies focus on making…
Customer Engagement – Choose Your Own Adventure
Fully understanding the meaning of customer engagement and its application in the Customer Service Area is one of the main…
Customer Service & Shop Experiences: Stories in the…
What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end…
How CSR Promotes Industries
No longer is the term CSR, ‘Corporate Social Responsibility', a peculiar term amongst businesses. Corporate social responsibility is about the…