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Access latest insights, how-tos, and best practices for optimizing customer experience. Stay informed and stay at the top of your queue management game with our comprehensive blog archive.

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Customer Feedback

Best Timing for Getting Customer Feedback

Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook emphasizes costs rather than the real…
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Phrase of the Year: Business Innovation

In the last few years, the use of a single concept has been massively increasing in the business world; business…
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How B2B Marketing Emotional Connections Build Strong Brands…

It has been debated by many that branding has no importance in b2b marketing because b2b companies focus on making…
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Customer Engagement – Choose Your Own Adventure

Fully understanding the meaning of customer engagement and its application in the Customer Service Area is one of the main…
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Customer Service & Shop Experiences: Stories in the…

What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end…
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How CSR Promotes Industries

No longer is the term CSR, ‘Corporate Social Responsibility', a peculiar term amongst businesses. Corporate social responsibility is about the…
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Advertising Opportunities with Digital Signage Technology

Have you ever noticed the swapping content on these vibrant displays on streets, retail stores, healthcare, or banks..? This is…
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Economics of the waiting game!

  Managing and organizing the waiting lines have become a challenge for today’s managers. The managers must mind the challenge…
Innovation And Strategy

Innovation and Strategy

In This Blog: Why are innovation and strategy so important for modern businesses? What are their benefits? Examples of solutions…
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