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Wavetec offers the best telecom queuing and self service solutions to optimize service operations, connect customers to the right service representative and set new levels of customer satisfaction.
The telecom industry is ever-evolving and dynamic as increasing numbers of customers connect and reconnect to new applications and cellular services. Onboarding such large volumes is a tedious task when not managed well. Companies must ensure that their service areas deliver excellence, all while accommodating high foot traffic and integrating applications to improve seamless service dispensation.
Branch Automation Solutions
Automate, digitise and modernise branch operations with our range of solutions designed with your and your customer’s needs in mind.
Self Service solutions
Wavetec aids telecom businesses in making the switch from teller-supported to self-sufficient service provision. This solution guarantees increased branch efficiency, improved user experience and growing customer onboarding. Wavetec’s SIM card Dispensing kiosk is built to facilitate customers in activating and registering their SIM card seamlessly and swiftly. Handling thousands of transactions a day, they are equipped to dispense, activate and renew SIMs complete with biometric verification, top-up mobile balance, conduct cash-based transactions and change telecom package plans. Our machines have an embedded webcam for security and can be integrated with mobile wallets. Powered by ViaOS Software and Know Your Customer (KYC) checks, this is a one-stop shop solution for telecoms.
Customer Experience Solutions
Wavetec’s customer experience solutions help raise and maintain service standards, by allowing you to organise, engage and measure customer journeys and flows at key touch points. They include:
COVID19 Impact on Telecom
COVID19 has both challenged and catalyzed change for the telecom industry. They are facing the responsibility of keeping people connected, as well as the need to accelerate the shift to digital channels. Wavetec knows how important this evolution is, and is committed to supporting and guiding telecoms safely through the new normal. A Wavetec-powered telecom company is progressive, automated and seamlessly integrated.
The impact of COVID-19 on Self Service: Our Empirical Analysis Snapshot
With the coronavirus outbreak, customers across the globe are having to rapidly adapt to the use of self service technology. Our snapshot report summarises a thematic analysis of major self service trends in mobile banking during the pandemic, based on data derived from multiple global deployments.