Welcome to a Wavetec x RBR Webinar!
Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.
Aiming to enhance the in-branch experience, Banorte have recorded over 30 million WhatsApp Queuing-supported customer interactions, monthly.
Banorte is a Mexican banking and financial services holding company headquartered in Mexico City and Monterrey.
Mr. Hector Abrego
Deputy CEO of Physical Channels, Banorte
Currently leading the physical channels transformation of Banorte – branch, call center and third party correspondence, Abrego has been and continues to be an agent of customer – centric and innovative change.
Managing Director at RBR
Worth listening in?
- 80% client onboarding in under 3 months, via WhatsApp Queueing
- Over 30 Million virtual queueing interactions in March 2021
- Improved customer satisfaction and conversion rate Social distancing guidelines and occupancy limits met
- Customer and staff safety and health prioritised
Wavetec is a multinational technology company, headquartered in Dubai, UAE. We design and manufacture customer flow management and self-service solutions. We are also the first company in the world to develop WhatsApp Queueing.
RBR is a leading provider of strategic research and consulting services to organisations active in the areas of retail banking, banking automation, retail technology, cards and payments. RBR is based in London, UK