Wavetec & RBR Webinar

Enabling 3 million+ safer customer journeys


in conversation with Banorte about their meteoric WhatsApp onboarding success

Thursday 6 May, 2021 | 3PM GMT

Welcome to a Wavetec x RBR Webinar!

Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.

Aiming to enhance the in-branch experience, Banorte have recorded over 30 million WhatsApp Queuing-supported customer interactions, monthly.

Banorte is a Mexican banking and financial services holding company headquartered in Mexico City and Monterrey.

The Banker recognised the accelerated migration of Banorte towards self-service with an increase in NPS (Net Promoter Score), the level of satisfaction of its customers

Speakers Docket

Mr. Hector Abrego
Deputy CEO of Physical Channels, Banorte

Currently leading the physical channels transformation of Banorte – branch, call center and third party correspondence, Abrego has been and continues to be an agent of customer – centric and innovative change.


Dominic Hirsch
Managing Director at RBR

Worth listening in?

  • 80% client onboarding in under 3 months, via WhatsApp Queueing
  • Over 30 Million virtual queueing interactions in March 2021
  • Improved customer satisfaction and conversion rate Social distancing guidelines and occupancy limits met
  • Customer and staff safety and health prioritised

Webinar Details:
Thursday 6 May, 2021 | 3PM GMT

About Wavetec

Wavetec is a multinational technology company, headquartered in Dubai, UAE. We design and manufacture customer flow management and self-service solutions. We are also the first company in the world to develop WhatsApp Queueing.

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About RBR

RBR is a leading provider of strategic research and consulting services to organisations active in the areas of retail banking, banking automation, retail technology, cards and payments. RBR is based in London, UK

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