Customer Feedback

Learn What Matters & Develop Services That Exceed Expectations.

Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Attract and retain more customers by offering a stress-free waiting experience.

customer-feedback
Customer Feedback

Overview       Features       How it Works

Cultivating Refined
Customer Experiences

Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you.

Cultivating-Refined-Customer-Experiences

Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.

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Measure customer satisfaction in real time
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Follow-up staff and branch performance
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Show Commitment to Service Improvement
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Take strategic decisions based on dynamic reports

The right Feedback
Solution for your Business

This ticketless, single line queuing system is a cost effective way to
manage queues in the fairest and fastest way

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Allows targeted messaging
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Improves customer retention
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Helps companies benchmark performance
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Manages customer feedback in real-time from a central point
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Manages customer feedback in real-time from a central point
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Increases customer loyalty

Product Features

This ticketless, single line queuing system is a cost effective way to
manage queues in the fairest and fastest way

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Integrated

To enable interface with external devices, Opinion Plus seamlessly integrates with other technology.

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Centralized

In order to support access to data from any location, Opinion Plus can also be connected to a private cloud platform.

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Interactive

Understanding the customer/ organization relationship is paramount. Opinion Plus provides organizations with instant feedback, which helps to strengthen the relationship and improve service quality.

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Dynamic

Intelligently designed, Opinion Plus displays targeted messages during service to customers – communicating customized, audience specific messages.

More Than Two Million Happy Customers

Globally more than 2 million people pass through our customer
experience solutions on a daily basis.

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Banking

Essential technological innovations for Omni-channel customer experienceLearn More »

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Retail

Transform retail experiences,
drive profitability and
sell moreLearn More »

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Telecom

Our solutions helps you improve service, reduce churn and sell additionalLearn More »

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Government

Proven technology solutions
for successful public
governanceLearn More »

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Healthcare

Improve outpatient flow at healthcare with Wavetec’s customLearn More »

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Education

Smarter technological solutions for education industryLearn More »

How Customer
Feedback Can Help You!

We have wide ranging expertise in refining service areas at banks, hospitals, pharmacies, government organizations, supermarkets and retail stores. SafeQ helps to empower you a step further to deliver seamless customer experiences.

Customer Feedback

Wavetec Blog

Globally more than 2 million people pass through our customer experience solutions on a daily basis. Globally more than 2 million people pass through our customer

Banorte installs Wavetec’s Customer Flow Management Solution

Banorte installs Wavetec’s Customer Flow Management Solution

Banorte installs Wavetec’s Customer Flow Management Solution

Banorte installs Wavetec’s Customer Flow Management Solution

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