University of Central Florida deploys Wavetec’s SafeQ Virtual Queuing Solution

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Wavetec, the leading global company in Customer Journey Management, announced that University of Central Florida, a public research university located in Orange County, Florida, has signed an agreement to implement Wavetec’s SafeQ Solutions to enable social distancing at their campus.

The solution will enable students to experience a frictionless, safer and contactless journey when attending classes at the university. Wavetec solution will monitor and manage occupancy limits of rooms providing a safe learning environment at the university amid the Covid-19 pandemic and beyond.

By placing a QR code poster at various entrances of the university and rooms, students with smartphones will be able to scan the QR code and obtain a virtual ticket. Students will also be able to obtain a virtual ticket via WhatsApp. Students can comfortably wait at a socially distant location and can even view their progress in the queue. Once a ticket is obtained, students are also notified with real time notifications about their position in the queue. 

The lobby leader application allows a member of the staff to control occupancy limits on a tablet. The application gives the staff the visibility to: 

  • track of no of students inside the rooms
  • check-in or out any student
  • call any student on priority 
  • manually issue tickets to students
  • open and close queue 

SafeQ is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience. The solution also comes with real-time actionable insights, dashboards and reports enabling University of Central Florida to better manage student flow.

The University of Central Florida ranks among 20 most innovative universities in the US. The university confers almost 17,000 degrees each year and benefits from a diverse faculty and staff who create a welcoming environment and opportunities for all students to grow, learn and succeed.

Wavetec’s SafeQ solutions are specially designed to manage queues outside virtually ensuring social distancing. Our cloud platform enables efficient and productive management of queues virtually without contact.