Covid-19 SafeQ
Virtual Queuing Solutions to Manage Customer Flow

Our primary focus is to support you, your business and the safety and continued service to your customers. SafeQ queuing solutions are specially designed to manage queues outside your store virtually ensuring social distancing. Our cloud platform enables efficient and productive management of queues virtually without contact.

20+ Years of Experience Working with a Range of World Class Clients

We work with a wide range of clients from global multinationals. Our audiences span all levels, from international to local businesses around the world. Wavetec’s products and solutions have been developed for diverse and demanding audiences.

lOGO

Covid-19 Customer Journey

Virtual Queuing Solutions for the New Normal

Safe-Q virtual queuing solutions are part of technological initiatives taken by Wavetec to enable safe physical distancing. It doesn’t matter if your customers arrive unplanned or do not have a smartphone. With Safe-Q, everyone will be able to be part of a virtual queue and will be able to wait for their turn safely. Once their turn arrives, they will be notified via SMS, WhatsApp or even an email.

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Integrated with Web Appointments & Ticketing

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Lobby Leader/Doorman App

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Customer Calling/Check-in App

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Integrated Feedback System

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QR Enabled Queuing & Appointments

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Digital Signage for Queue Information

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WhatsApp & SMS Queue Notifications

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Dashboards & Reporting

Benefits & Impact

The right Virtual Queuing
Solution for your Business

Benefits:

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Enable Social Distancing

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Touchless

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Quick & Easy Deployment

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Deliver Great Customer Experience

Impact:

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Adhere to Occupancy Limits

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Central Control

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No more long queues

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Manage online & walk-in customers

How it Works

Fast, Simple, Convenient
& Easy to Deploy

Onboarding

Step 1/3: Onboarding

Onboarding via Appointments &
Assisted Model

Equip your customers with omnichannel experiences using Online Appointments, QR enabled queuing or via an Assisted Model for walk-in. The system allows you to configure store capacity to ensure social distancing.

SafeQ is designed to be accessible by everyone. An arriving customer can use their smartphones to scan a QR code or join the queue. Alternatively, they can use an assisted model & give in their details and issued a ticket via SMS or email.

Notifications & Live Queue Status

Step 2/3: Notifications & Live Queue Status

Engage & Notify
Customers while Waiting

Connect with your customers via digital signage to keep them updated about their position in the queue. 

Customers waiting in their cars can also access a web URL and can view live status of the queue.

Waiting customers are informed via SMS or email about their position in the queue. 

Priority entrance can be given to customers who have issued a ticket via online appointments.

Customer Calling & Feedback

Step 3/3: Notifications & Live Queue Status

Customer Calling &
Feedback

Occupancy control is managed via a simple web-page accessible to any of your designated team members.

This simple interface gives you visibility to:

  • • track of no of customers inside the store
  • • check-in or out any customer
  • • call any customer on priority
  • • manually issue tickets to customers
  • • open and close queue
  • • send broadcast messages to customers

On check-out you can take vital customer feedback via SMS or email to ensure customer satisfaction.

How it Works

Virtual
Queuing Via
WhatsApp

Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.

Integration with Digital Signage

Step Up your Game with a
Powerful Digital Signage Solution

In places where SafeQ is employed, adding digital signage for queue status and marketing would be even more effective. While customers are waiting, you can target and broadcast important alerts and publicize useful information. 

Various screen splitting templates allow multiple content to be displayed such as tickets in wait, priority tickets via appointment, QR code, scrolling messages and captivating images.

Automate, Digitize and Transform Your Customer Journey with Spectra

SafeQ is powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports

Download the Brochure to find out:

How SafeQ Virtual Queuing Solutions Can Help You!

We have wide ranging expertise in refining service areas at banks, hospitals, pharmacies, government organizations, supermarkets and retail stores. SafeQ helps to empower you a step further to deliver seamless customer experiences.

Talk to a Human

Have questions about solutions? Our entire team specializes to ensure you’re receiving the best information possible. From basic questions to complex inquiries, we’re here to help!

[email protected]

Already a customer? Contact support services

Our customer support services are the best in the biz, with a 90% customer satisfaction rating. They’re standing by to help you.