Wavetec is pleased to announce its strategic partnership with Aequilibrium, a Canadian agency specializing in improving customer experiences.
The partnership enables Aequilibrium’s clients to leverage Wavetec’s technology that offers better location management and superior customer experiences while Wavetec benefits from Aequilibrium’s consultancy team to implement and extend its Global platform into Canada.
Across all industries, there are urgent needs to manage visits to physical locations. Banks, credit unions, retail insurance providers, healthcare services, labs, airports, luxury retailers, government service offices, for example, are now seeking innovative solutions that use digital technologies to make appointments, manage the queue, or manage in-building capacity.
“As Wavetec’s first partner in Canada, Aequilibrium is excited to be providing Wavetec’s winning technologies that enable businesses to comply with new regulations, enhance experiences for customers by ensuring predictable and reliable service, and provide new insights into business performance as a result. For businesses that adopt Wavetec technologies, Covid-19 may prove to be a catalyst that results in long term improvements to customer experience and operational efficiency.” said Aequilibrium CEO Adrian Moise.
With the help of Aequilibrium and Wavetec technologies, businesses can address those needs and more, even implementing analytics and data that can help analyze traffic flows, optimize the workforce, and provide innovative new offerings that scale with the business needs.