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Queue Management System

Don’t Keep Your Customers Waiting

Decrease customer wait times, improve waiting line management, and increase revenues with Wavetec’s enterprise Queue Management Solutions

queue management system
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Queue Management Systems (QMS) are used to efficiently manage queues in order to reduce customer wait times and optimize operational efficiency. QMS solutions can be tailored to suit the needs of a wide variety of industries, including retail stores, banks, healthcare facilities, government offices and educational institutions.

These systems rely on technology such as ticket dispensers, kiosks, call forwarding and automated appointment scheduling to manage queues. By utilizing these technologies, QMS solutions are able to reduce customer wait times and improve the overall customer experience.

Why Choose Wavetec’s Queue Management Systems?

Wavetec’s customer experience solutions are based on the Wavesphere Philosophy – ORGANIZE, ENGAGE & MEASURE waiting times and statistics from disconnected service areas to enhance customer experience at key touch points.

Excessive queuing and waiting are among the leading causes of consumer dissatisfaction in banks, retail stores, hospitals and government institutions & Wavetec’s virtual queuing systems solve that problem.


Highlights of U.S. Brand Stories

Wavetec is one of the largest global manufacturers and suppliers of queue management systems. We have over 27 years of experience in helping organizations improve their customer flow, manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing apps, and visitor flow monitoring software.

Enterprise Virtual Queue Management System

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Turnkey solution to manage customer flow

A complete system that caters to diverse queuing needs – be they basic queuing requirements or interconnected multi-branch, multi-region enterprise solutions. Our queue management system allows customers and visitors to enter a queue by taking a ticket via the Self Service Ticketing Kiosk, Web Ticketing, Mobile App and/or Online Appointment

  • Integrate with different platforms
  • Predicts waiting times accurately
  • Provides performance insights via reports and dashboards
  • Allows you to customize your settings

Whatsapp Queuing Solution

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Smart Touchless Queuing

WhatsApp queuing is a fully integrated customer experience – the queue can be joined at any time and from anywhere, complete with real-time queue notifications. It is built on the premise of innovation, aiming to improve customer experience and increase staff productivity.

  • Integrate with different platforms
  • Predicts waiting times accurately
  • Provides performance insights via reports and dashboards
  • Allows you to customize your settings

Linear Queuing System

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Single Queue, shorter wait, happier customers

This ticketless, single line queuing system is a cost effective way to manage queues fairly and smoothly at retail and pharmacy check-outs. With electronic linear queues, customers are treated on a ‘first come, first serve’ basis. As customers reach the front, they are called to the next available counter when the teller presses a button.

  • Customer Journey Mapping
  • Best for short transactions
  • Easy to install and deploy
  • Reduced wait times

Mobile Queuing System

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The Platform for Mobile Revolution

Take a step forward with Wavetec’s queuing app, Mobile-Q. This online take a number solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple online queue management mobile app, and join the queue when it’s their turn.

  • Assign ticket numbers using a smart phone
  • Provides directions to the nearest branch
  • App shows alerts once your number is up!
  • Book Online Appointments

Calculate the RoI of investing in our queuing and self service solutions


Wavetec offers a range of features to help you manage customer interactions, collect and map customer journeys, provide reporting and business intelligence, improve security and monitoring, and provide queuing displays and digital signage.


Manage Customer Interactions

Wavetec’s QMS enables you to better manage the customer experience by providing real-time data, analytics, and insights into how customers move through your queue.


Collecting, Managing & Mapping Customer Journeys

Wavetec’s QMS offers an intuitive platform to track customer journeys in order to better understand their experience with each interaction. This helps you to identify potential areas for improvement and ensure efficiency.


Reporting & BI

The system provides companies with rich reports and business intelligence that help measure performance and analyze customer journey trends.


Security & Monitoring

Wavetec’s QMS ofWavetec’s QMS allows you gain visibility into the behavior of customers in your queue as well as monitor access permission levels. It also facilitates compliance with European GDPR standards.


Queuing Displays

Wavetec’s QMS offers a range of queuing displays, such as LCDs and interactive kiosks, to provide customers with real-time updates on queue wait times.


Digital Signage

Wavetec also allows you to leverage digital signage capabilities to capture customer attention and promote products or services. These can be used in combination with other design elements to create a powerful visual experience.

Reports, Dashboards & Predictive Analysis

Managers access real time business intelligence reports and dashboards through a centralized reporting system.

Spectra, Wavetec’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module. Spectra is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows,staff performance, service area efficiency etc.

spectra dashboard

Smart Electronic Queuing Solutions

Wavetec provides standard, touchless and customizable queuing solutions to cater to the diverse set of issues faced by organizations. Choose from Enterprise, Basic or Mobile Queuing systems to monitor and manage crowds and line queues at your service areas

Our powerful queue management software facilitates a seamless customer journey by providing different solutions ranging from Linear and Virtual queuing systems to appointment booking options and a more sophisticated method like queue management mobile app.

Our queuing solutions come with the capability of being integrated with digital signage and customer feedback solutions to deliver holistic customer experiences. Wavetec has built its experience solutions for diverse industries, giving you the opportunity to adapt smoothly and transform your service area for success. 

Benefits of Electronic Queue Management System

Wavetec solutions have helped businesses succeed in more than 70 countries, with over 20,000 installations in different sectors.

customer waiting times
Reduction in customer waiting times

operational cost
Reduction in operational cost

self service transactions
Increase in self service transactions

Customer Satisfaction
Increase in customer satisfaction

Efficient data collection & reporting

Efficiently utilize working hours to cater to more clients, while reducing queue wait times

Automating processes to improve service efficiency

Idle time marketing with digital signage

Enhanced customer experience with data driven insights

Increased revenue & reduced operational costs

Banorte addresses pandemic with WhatsApp Queuing

Hosted by RBR, and featuring details from and discussion of Banorte’s experience, this event will explore the use of Wavetec’s WhatsApp Queuing solution in 975 bank branches across Mexico.

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What is queue management?

Queue management is the process of managing the experiences of customers waiting in the queue to improve business.

How does the queue management system work?

This system quantifies queuing demand for your business, such that your staff can be made aware in real-time and make adjustments to their service dispensation

Why is queue management important?

These solutions give your business valuable information about customer journeys, service touchpoints, peak hours, etc., so you can make more informed staffing and management decisions.

What are the features in a queue management software?

The features of a successful queue management system are integrability across multiple platforms, customization, scalability, data collection and analysis, accurate and data-driven predictions, centralized control, etc.

Can I have my own MobileQ App?

Yes, your business can have it’s own MobileQ application, for both iOS and android platforms. This is a customizable solution that comes equipped with its own set of API specifications to ensure smooth running

What Are The Three 3 Types Of Queuing Systems?

There are three main types of queuing systems: FIFO (First-In, First-Out), LIFO (Last-In, First-Out) and priority. FIFO is the most common type of queuing system. This system ensures that customers who arrive first are served first in a linear order. It is the most straightforward method for organizing customer wait times, and it eliminates the need to manage multiple queues. LIFO queuing systems are also popular in businesses that require customers to be served quickly or without any waiting time. In this system, customers who arrive last are served first. This type of queueing system can be beneficial for businesses that want to give priority to customers who have waited the longest. Priority queuing systems are designed for situations where certain customers require special attention or faster service. It is a more complex system as it requires managers to assign different priority levels to customers, such as VIPs and regular users. Customers with higher priority will be served before others, regardless of the order in which they arrived. All three types of queuing systems have their own advantages and disadvantages, so it is important for businesses to consider their needs carefully before choosing one. Queue management systems can be used to help businesses implement these queuing systems efficiently and effectively. These systems usually include features such as queue monitoring, wait time calculation, ticketing systems and more. By using these systems, businesses can ensure that their customers are served in the most efficient way possible.

What Is a Queue Management System for a Hospital?

A queue management system in a hospital is an automated system designed to manage the flow of patients seeking medical care. It helps hospitals streamline the process and optimize patient wait times by allowing patients to register when they arrive, check-in with clinicians as needed, and receive notifications that their turn has arrived. The system also reduces paperwork and paperwork errors and eliminates long queues outside the reception area. The system allows for a more efficient workflow, with patients able to check themselves in by scanning their driver’s license or other identification card. From there, the system can assign priority levels to each patient based on their medical profile, allowing clinicians to quickly assess who need immediate care. Once the patient has been seen, the system can track their progress, alerting clinicians to any changes in their condition. Queue management systems also help hospitals reduce long wait times and eliminate backlogs by allowing staff to monitor patient flow more effectively. The system can also be used to manage appointments, helping patients make better use of their time while also reducing the need for face-to-face contact. This helps reduce germs from spreading, promoting better hygiene in hospitals and healthcare facilities.

Industries Transformed

Wavetec solutions have provided digital transformation services to businesses practicing in multiple industries. Be it healthcare, banking, retail or financial markets. Globally, more than 2 million people from different industries pass through our customer
experience solutions daily.