Redefine the Customer Experience with Lobby Management

ABOUT AUTHOR

This blog highlights the benefits of a lobby management system for an organization and its contribution to improving customer service.

Futuristic enterprises are investing in customer flow management by enabling scalable floor operations. A highly advanced tech approach benefits the organization with greater revenue growth and increased customer satisfaction.

5c50c76a 6f9a 44d8 badf e3dae6bc40fe

One of the most chaotic areas organizations have to deal with is a customer waiting area or a lobby. There are some specific time slots of the day when institutes deal with more than the usual number of customers in a branch. And in the absence of a lobby management system, the rush hours will only result in increased customer irritation.

How does Lobby Management Contribute to Better Staff Productivity

Staff performance is highly dependent on the duration it takes to serve a single customer. If it takes longer than usual to serve each customer, it will indicate that the hotel management system requires optimization. Therefore, with the help of visitor flow management software, customer experience in a hotel is taking a new shift.

cbf06c1e 2b2a 488f 8ac3 9aed0f8f46bd

Similarly, with a lobby management system, customers check in as they arrive at the venue. It requires them to mention their name, details, and the purpose of their visit. As the staff receives the notification of the customer details they prepare for the services accordingly. This process smoothens the customer flow at a hotel while making the customer journey hassle-free for the visitor.

As a result, the average assist time of customers reduces, and staff productivity increases. The queuing solution enables the staff members to manage peak hours efficiently. Waiting customers in the hotel lobby are assigned to the respective counters where the staff representative assures to deliver satisfactory customer service.

In addition to it, online appointments and booking of a visit let the visitor perform self-check-in with self-service kiosks present at the entrance. Along with that, the dedicated service representative receives the notification of the customer’s check-in at the hotel and prepares for the service delivery. Thus, the visitor management solution efficiently maintains the customer flow at the branch.

Turn to Fully Integrated Queue Management Systems

Strike efficient customer flow with a queue management system integrated with the appointment and booking software. The virtual queue management system uses smartphones and tablet screens to manage multiple queues in branches effectively. The system saves the organization from the hassle of rush hours and customer service delays.

fb475908 2172 4f9a a382 c20f8ae8cbfa

The waiting customers in the lobby desire to get served first. In the absence of an automated queue management system, it gets a lot more difficult to make a customer understand the queuing system. Therefore, to deliver an above-the-par customer experience, it is important to fulfill the customers’ needs timely.

To achieve that, organizations must streamline a customer’s journey with the help of implementing a booking and queuing system. Moreover, the queuing system provides the ability to serve more customers with a reduced wait time and allows hotel managers to improve operational efficiency.

Reasons Organizations Choose Lobby Management

Lobby management is essential when it comes to improving the service management system. In addition to the enhancements in customer experience, lobby management assists an organization in the following as well:

6bd03221 59de 45b7 a0dc ec8bbd7ff66f

Simple Process:

The lobby management system is easy to use for all the employees. With its help, the staff members know the details of the customer in waiting including the purpose of their visit.

Secure System:

Customers can check-in online or with the use of the self-service kiosk. The employee receives a customer’s data securely and proceeds with its services.

Analytics:

With the advanced visitor management system, it is now possible to track the progress of staff representatives and customers as well. The exportable data covers customer wait times, service duration, customer satisfaction, daily traffic, etc.

Alerts and Notifications:

When a customer checks in, the alerts and notifications help the employees know about the arrival of the customer. With the information, the service representative can prepare for the services required by each customer.

Online Appointment Booking:

Visitors can book their hotel rooms from the comfort of their homes. Online booking reduces the traffic in a hospital and hotel and makes it easier for the management to allocate the right resources for the customers.

Cloud or On-Premise:

Queue management or the visitor management system has nothing to purchase or install; it is available on the cloud premise. For greater control, an on-premise license can be purchased.

Conclusion:

Lobby management is a modern tool for companies that are eager to manage customer wait times, and traffic during peak hours, improve service levels, and streamline queues. Also, it offers greater support to receive customer feedback and instantly resolve customer complaints.

Choose a lobby management system if your organization is hunting for a solution to streamline the customer check-in experience. And increase the security of customers’ confidential data with the lobby management system as well.

 

 

BOOK A FREE DEMO

RELATED BLOGS

11 Effective Ways to Manage Customer Service Queues

11 Effective Ways to Manage Customer Service Queues

ByWavetec28 Feb 2023

Have you arrived at a store and found a long queue with no guidance or assistance from staff? Isn’t it frustrating to stand…

Understanding the Electronic Queue Management System

Understanding the Electronic Queue Management System

ByWavetec1 Feb 2023

In This Blog What is Electronic Queue Management and why is it important? What are the different types? How do they help you?…

Lobby Leader: Queue Management Software for Better Customer Journeys

Lobby Leader: Queue Management Software for Better Customer Journeys

ByMansoor Muhammad1 Dec 2022

In this blog: We take a look at Wavetec’s Lobby Leader queue management software, its features and how they contribute to a better…

Top Industries that can Benefit from a Queuing Solution

Top Industries that can Benefit from a Queuing Solution

ByAyesha Saleem17 Mar 2022

In a fast-paced era, businesses cannot expect customers to stay associated with their services for a longer time. 73% of the customers abandon…

Queue Management System FAQs

Queue Management System FAQs

ByHakim Faiz7 Dec 2021

What is Queue Management? Queue management is the management of your customer’s waiting experience, to ultimately improve business. Queue management can also be…

Adjusting to the New Normal with the Help of…

Adjusting to the New Normal with the Help of…

ByHakim Faiz8 Sep 2021
In This Blog Lessons we have learnt a year into the pandemic How has Covid19 impacted Queue Management? What queuing solutions cater…