July 31, 2013

Strategies to improve customer flow and line efficiencies

Be realistic! In real world customer flow and long queues exist. Customer queues are part of daily life. A service environment has to deal with customer queues, particularly the customers in retail store, banks, restaurants, hospitals, etc. Each customer arrives to avail different types of services. Make most out of your customer waiting time, make it pleasing and hassle free.
July 31, 2013
service design work wavetec

Increase operational efficiency through Queue Management

Any business can increase and enhance their operational efficiency by managing the queues in quickest and most cost effective ways. The basic purpose of queue management system is to move customers, in through and out of lines, in a quick way. The increased market competitiveness in the business, everyone is trying to gain competitive advantage.
September 27, 2013

Capitalize your customer feedback

Individuals love to give feedback and advice. This applies to business as much as anywhere else in personal life. Customer feedback is a process of obtaining real time feedback from the customers being served.
June 25, 2014

Best Timing for Getting Customer Feedback

Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook places the emphasis on costs rather than on the real benefits of knowing consumers’ opinions, so getting rid of past paradigms becomes the first step to take.