Be realistic! In real world customer flow and long queues exist. Customer queues are part of daily life. A service environment has to deal with customer queues, particularly the customers in retail store, banks, restaurants, hospitals, etc. Each customer arrives to avail different types of services. Make most out of your customer waiting time, make it pleasing and hassle free.
Any business can increase and enhance their operational efficiency by managing the queues in quickest and most cost effective ways. The basic purpose of queue management system is to move customers, in through and out of lines, in a quick way. The increased market competitiveness in the business, everyone is trying to gain competitive advantage.
Individuals love to give feedback and advice. This applies to business as much as anywhere else in personal life. Customer feedback is a process of obtaining real time feedback from the customers being served.
Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook places the emphasis on costs rather than on the real benefits of knowing consumers’ opinions, so getting rid of past paradigms becomes the first step to take.