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Mobile Queue, We Don’t – Join the Revolution

The consulting company E.Life, which specializes in social networks, has carried out some research focused on the number of times…
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Evolution and Diversification of LED Displays Application in…

From the Blackboard to the Stock Exchange LED Display  It was the second half of the XIX century, and the…
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Waiting in Line Is Indeed a Torture

Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit.…
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Is your Organization Multi Channel or Omni Channel?

These days, communication channels have multiplied so even the smallest SME makes use of a variety of direct contact channels…
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[INFOGRAPHIC] CUSTOMER LOYALTY IN RETAIL BANKING

What it takes to make loyalty pay off In some countries, banks made progress in earning customer loyalty during 2013,…
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Phrase of the Year: Business Innovation

In the last few years, the use of a single concept has been massively increasing in the business world; business…
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How B2B Marketing Emotional Connections Build Strong Brands…

It has been debated by many that branding has no importance in b2b marketing because b2b companies focus on making…
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Customer Engagement – Choose Your Own Adventure

Fully understanding the meaning of customer engagement and its application in the Customer Service Area is one of the main…
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Customer Service & Shop Experiences: Stories in the…

What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end…
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