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December 18, 2013

How B2B Marketing Emotional Connections Build Strong Brands ?

It has been debated by many that branding has no importance in b2b marketing because b2b companies focus on making […]
December 9, 2013

Customer Engagement – Choose Your Own Adventure

Fully understanding the meaning of customer engagement and its application in the Customer Service Area is one of the main […]
December 6, 2013

Customer Service & Shop Experiences: Stories in the Queue

What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end […]