Creating timeless brand & service experiences with the right design

Muodot is a Finnish design agency specializing in waiting area design, store design and industrial design. As specialists and leaders in this domain, we understand what is needed to attract customers through a clever and unique store layout encompassing of products which will help turn a prospect customer into an end user.

With over 10 years experience of working with large organization such as Lego, Nokia and R-Kioski, we have become experts in designing the right customer journey and products that will increase your brand value and customer loyalty.

Are you aware of your customers’ journey?
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Are you using the right technology to engage your customers better?
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What are the key touch-points your customer interacts at ?
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Are you striking a balance between aesthetics, usability, and the value of your products?

Main Benefits


Increased sales of your products and services



Improved market position relative to your competitors



Creates a stronger brand identity and loyalty



Enhanced and informed service areas



Builds higher quality service experiences for customers



Creates a truly customer centric organizational culture



High-level aesthetic products



User-Friendly products and solutions


How we work

Utilizing the wide ranging experience of delivering outstanding customer experience projects, Muodot and Wavetec have developed a sophisticated model for designing customer service areas.

Our methodology presents insights from the philosophy of Design Thinking due to its capacity to tackle issues from a perspective different from traditional and linear thinking. Our Design Scheme comprises of different stages which focus on driving and implementing radical changes that translate into refined customer experience and quality improvement. Our service area & product design approach also takes into account your brand identity and maneuvers to engage your customers on an emotional level.


Muodot and Wavetec Partnership

Muodot and Wavetec partnered to fill the gap between technology, design and customer experience in service areas and stores that large organizations need from a one-stop-company.


Download Our Service Area Design Brochure to Learn More

Find out how you can carve remarkable service areas with strategically placed customer touch points to revamp and ensure smooth customer flow for efficient customer service.

Find more solutions for your industry

Airport & Airlines

We design and create efficient passenger experience

Healthcare

Helping Your Organization to Deliver Better Care

Banking

Our solutions transform banking operations

Telecom

Helping you to optimize your retail service area

Education

Smarter technological solutions for education industry

Stock Exchanges

Purpose built information display solutions

Government

Transforming public service areas for better customer engagement

Retail

Helping retailers connect to consumers at every step