Don’t make your customers wait

Decrease customer wait times, improve your service efficiency, and increase your revenues with Wavetec’s enterprise queue management solutions.

Wavetec’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points.

Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions. Wavetec is one of the largest manufacturers and suppliers of queue management systems globally and possesses over 27 years’ experience of helping organizations improve their customer flow and manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing app, queue information, and a sophisticated queue management software.

Electronic Queuing Solutions

Wavetec provides standard, and customizable queuing solutions to cater to diverse queuing problems faced by organizations.  Choose from Enterprise, Basic or Mobile Queuing systems to manage crowds and queues at your service areas. Our powerful queue management software creates a seamless customer journey by providing different solutions ranging from Virtual and Linear queuing systems to appointment booking options and a more sophisticated method like mobile app.

Our queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences. Wavetec has built its customer experience solutions for diverse industries, giving you the opportunity you need to adapt quickly, transform your service area and succeed.

Enterprise Virtual Queue Management System

Turnkey solution to manage customer flow

A complete system that caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions.

Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.

KEY FEATURES

  • Predicts waiting times accurately
  • Allows you to customize your settings
  • Integrates with different platforms
  • Predictive Analysis & Customer Journey Mapping
  • Provides performance insights via reports and dashboards
  • Enables you to engage waiting customers with digital signage
  • Create your own solution-choose from fundamental and optional features

Electronic Queuing Solutions

Wavetec provides standard, and customizable queuing solutions to cater to diverse queuing problems faced by organizations.  Choose from Enterprise, Basic or Mobile Queuing systems to manage crowds and queues at your service areas. Our powerful queue management software creates a seamless customer journey by providing different solutions ranging from Virtual and Linear queuing systems to appointment booking options and a more sophisticated method like mobile app.

Our queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences. Wavetec has built its customer experience solutions for diverse industries, giving you the opportunity you need to adapt quickly, transform your service area and succeed.

1_r18_c6

Enterprise Virtual Queue Management System

Turnkey solution to manage customer flow

A complete system that caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions.

Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.

KEY FEATURES

  • Predicts waiting times accurately
  • Allows you to customize your settings
  • Integrates with different platforms
  • Predictive Analysis & Customer Journey Mapping
  • Provides performance insights via reports and dashboards
  • Enables you to engage waiting customers with digital signage
  • Create your own solution-choose from fundamental and optional features

Linear Queuing System

Single Queue for a shorter wait

This ticketless, single line queuing system is a cost effective way to manage queues in the fairest and fastest way at retail and pharmacy check-outs. When there are electronic linear queues, customers are treated on a first come, first served basis, which feels quicker. As customers reach the front, they are called to the next available counter when the teller presses a button.

KEY FEATURES

  • Best for short transactions
  • Easy to install and deploy
  • Wait times less than multiple queues
  • Customers served on first come, first served basis

Mobile Queuing System

The Platform for Mobile Revolution

Take a step forward with Wavetec’s queuing app, Mobile-Q. This take-a ticket solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple mobile app, and join the queue when it’s their turn.

KEY FEATURES

  • Assign ticket numbers using a smart phone
  • Provides directions to the nearest branch
  • App shows alerts once your number is up!
  • Book Online Appointments
  • SMS Notifications

Key Benefits of Electronic Queue Management System

1_r7_c2

Reduces customer wait and service time by 50%

1_r6_c4

Increases Customer Satisfaction by 30%

1_r6_c11

Eliminates irregular and haphazard queuing

1_r6_c14

Ensures
seamless customer journey & experience

1_r10_c2

Optimizes Staff Performance & Productivity

1_r13_c4

Centrally controllable and easy to use

1_r12_c11

Seamlessly fuses all components of your QMS

1_r11_c14

Measures KPIs and drives operational efficiency

The Wavetec Advantage

  • End to End Turnkey Solution Provider
  • Customizable workflows and scalable systems
  • 3 Development hubs Globally
  • Global Support and Infrastructure
  • Supports Integration with existing systems
  • Incremental product and software roll-outs

Do you have a special project?

Selecting the right queuing solution is very important as it has a direct impact on your customer service. Our queuing systems combine the highest quality ticket dispensers, queue displays, and queuing dashboards to offer unparalleled performance and customer experience. Our consultants can understand your challenges and help design a custom queuing solution for your visitors.

Some of our favorite customer success stories