Cultivating refined customer experiences


Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.

op1
Measure customer satisfaction in
real time
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Follow-up
staff and branch
performance
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Show Commitment
to Service
Improvement
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Take strategic
decisions based
on dynamic reports

Main Benefits

Enhance Customer Journey

Product Features

Integrated



To enable interface with external devices, Opinion Plus seamlessly integrates with other technology platforms including Queue Management Systems, POS Terminals and CRM Systems.


Interactive



Understanding the customer/organisation relationship is paramount. Opinion Plus provides organizations with instant feedback, which helps to strengthen the relationship and improve service quality.


Centralized



In order to support access to data from any location, Opinion Plus can also be connected to a private cloud platform.


Dynamic



Intelligently designed, Opinion Plus displays targeted messages during service to customers – communicating customized, audience specific messages.


Download Our Customer Feedback brochure to Learn More

We understand how important customer feedback is for you and can provide the mechanism and systems to collect customer feedback and leverage it to upgrade your customer service areas.

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