September 6, 2013
service design work wavetec

Importance of Queue Management in Retail Industry

The retail industry deals with large number of customers each day. The checkout lines at a retail outlet are considered to be one of the most critical juncture. But the worst part here is that retails do not pay much attention towards managing these checkout lines.
September 9, 2013
service design work wavetec

Economics of the waiting game!

Managing and organizing the waiting lines have become the challenge for today’s managers. The managers must mind the challenge of providing rapid service and the perceived waiting cost.
September 20, 2013
service design work wavetec

Understanding the Electronic Queue Management System

With the advent of queue management system, customers don’t have to wait long in queue at various customer service areas. The businesses across diverse industries including Banks, Retail, Telecoms, Healthcare, Airlines, etc have adapted the electronic queue management system to increase their business efficiency.
February 3, 2014
service design work wavetec

WAITING LINE – A major point where impressive changes can be made

Today, the major challenge companies’ face is of long queues and undefined waiting time causing frustration and anxiety. This problem is faced by not only the customers but also the agents, which automatically results in efficiency decline.