February 3, 2014
service design work wavetec

WAITING LINE – A major point where impressive changes can be made

Today, the major challenge companies’ face is of long queues and undefined waiting time causing frustration and anxiety. This problem is faced by not only the customers but also the agents, which automatically results in efficiency decline.
September 9, 2013
service design work wavetec

Economics of the waiting game!

Managing and organizing the waiting lines have become the challenge for today’s managers. The managers must mind the challenge of providing rapid service and the perceived waiting cost.