customer feedback unit

September 27, 2013

Capitalize your customer feedback

Individuals love to give feedback and advice. This applies to business as much as anywhere else in personal life. Customer…
June 25, 2014

Best Timing for Getting Customer Feedback

Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook places the emphasis on costs rather…
July 5, 2014

The Service Area: from Boredom to Satisfaction

Even though it is a fact that The Internet has provided users with the comfort of carrying out hundreds of…
July 25, 2014

[INFOGRAPHIC] CUSTOMER LOYALTY IN RETAIL BANKING

In some countries, banks made progress in earning customers’ loyalty during 2013, as indicated by a rising Net Promoter ScoreSM…