WhatsApp
Queuing – How it works

Be where your customers are

In an evolving world full of consumer demands, WhatsApp Queuing is the solution that keeps up and consistently delivers streamlined digital experiences

WhatsApp Virtual Queuing Solution - How it works
WhatsApp Virtual Queuing Solution - How it works

The most Advanced yet Simple Solution

WhatsApp queuing is a fully integrated experience that enables your customers to join a queue, supplemented with real-time queue information. It is built on the premise of innovation, geared towards improving customer experience and increasing staff productivity.

WhatsApp Virtual Queuing Solution - How it works
WhatsApp Virtual Queuing Solution - How it works

Be where your Customers Are

WhatsApp Queuing by Wavetec

The new normal for all your Queuing Needs.

WhatsApp Virtual Queuing Solution - How it works

Open WhatsApp Conversation

Customer scans an available QR code to open the designated chat and is greeted by the system.

WhatsApp Virtual Queuing Solution - How it works
WhatsApp Virtual Queuing Solution - How it works
WhatsApp Virtual Queuing Solution - How it works

Customer Selects A Service

Of the service options provided, the customer chooses the one that applies to them best.

WhatsApp Virtual Queuing Solution - How it works

Customer Is Issued A Ticket

The customer will be issued a virtual ticket in response to their selected service. This ticket will be integrated with digital signage and lobby leader calling applications.

WhatsApp Virtual Queuing Solution - How it works
WhatsApp Virtual Queuing Solution - How it works
WhatsApp Virtual Queuing Solution - How it works

Notifications and Live Queue Status Updates

The customer will be alerted to queue status via push notifications on the WhatsApp chat.

WhatsApp Virtual Queuing Solution - How it works

Customer Feedback

After having been served, the customer will be asked for feedback on the quality of their visit, via WhatsApp.

WhatsApp Virtual Queuing Solution - How it works

Our Customers Witnessed

Globally more than 2 million people pass through our customer experience solutions on a daily basis.

WhatsApp Virtual Queuing Solution - How it works