WhatsApp
Queuing – How it works
Be where your customers are
In an evolving world full of consumer demands, WhatsApp Queuing is the solution that keeps up and consistently delivers streamlined digital experiences
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The most Advanced yet Simple Solution
WhatsApp queuing is a fully integrated experience that enables your customers to join a queue, supplemented with real-time queue information. It is built on the premise of innovation, geared towards improving customer experience and increasing staff productivity.
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Open WhatsApp Conversation
Customer scans an available QR code to open the designated chat and is greeted by the system.
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Customer Selects A Service
Of the service options provided, the customer chooses the one that applies to them best.
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Customer Is Issued A Ticket
The customer will be issued a virtual ticket in response to their selected service. This ticket will be integrated with digital signage and lobby leader calling applications.
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Notifications and Live Queue Status Updates
The customer will be alerted to queue status via push notifications on the WhatsApp chat.
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Customer Feedback
After having been served, the customer will be asked for feedback on the quality of their visit, via WhatsApp.
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Our Customers Witnessed
Globally more than 2 million people pass through our customer experience solutions on a daily basis.
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