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Queuing – How it works

Be where your customers are

In an evolving world full of consumer demands, WhatsApp Queuing is the solution that keeps up and consistently delivers streamlined digital experiences

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The most Advanced yet Simple Solution

WhatsApp queuing is a fully integrated experience that enables your customers to join a queue, supplemented with real-time queue information. It is built on the premise of innovation, geared towards improving customer experience and increasing staff productivity.

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Be where your Customers Are

WhatsApp Queuing by Wavetec

The new normal for all your Queuing Needs.


Open WhatsApp Conversation

Customer scans an available QR code to open the designated chat and is greeted by the system.

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Customer Selects A Service

Of the service options provided, the customer chooses the one that applies to them best.


Customer Is Issued A Ticket

The customer will be issued a virtual ticket in response to their selected service. This ticket will be integrated with digital signage and lobby leader calling applications.

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Notifications and Live Queue Status Updates

The customer will be alerted to queue status via push notifications on the WhatsApp chat.


Customer Feedback

After having been served, the customer will be asked for feedback on the quality of their visit, via WhatsApp.

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Our Customers Witnessed

Globally more than 2 million people pass through our customer experience solutions on a daily basis.

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