Management – How does it work?
UNO-Q is a simple call-forward queueing system that can increase service efficiency decrease wait time and improve the customer experience by optimising queue throughout.
How UNO-Q Works
Customer waits in a single queue, waiting for the teller to press a wireless button when the counter is ready to serve. An LED display directs the customer towards the open counter, and they are served.
Our customized, Donatello-based linear queuing system swiftly manages ticket-less queues in service areas. Because of its seamless compatibility with digital signage, this solution has an added advantage of engaging, attracting and informing customers. The Reporting Dashboards are an essential component of this system, providing management with real-time information about customer journeys.
Customers waiting in a
When the counter is open, the teller presses a button to inform the next customer that their turn has arrived
Displays up-to-date information and directs customers to respective calling counters
Position Display Unit
Shows raked position of the calling counter
Customer Served and
Service provided by the teller/cashier, while the enterprise solution analyzed and reports on collected data