As part of its Strategy 2020 Campus experience developments, the brand new student service centre, The Hub, has opened its doors just in time for the start of the 2016/17 academic year.
On a mission to improve student experience at the service centre, minimize waiting times, and streamline heavy student flow, University of Nottingham Ningbo China adopted Wavetec’s customer flow management technologies.
The solution is comprised of state of the art Queue Management system, integrated with Donatello Digital Signage and Opinion plus to measure student feedback. Moreover Mobile-Q-Wavetec’s solution to eliminate the pain of waiting and allows the ease of entering a virtual queue via a mobile app was also implemented at The Hub.
Located in Room 120 in the Portland Building, close to Starbucks, The Hub provides a custom made space for students with queries. A set of services will be offered initially, and this will be expanded throughout the 2016/17 year.
Wavetec has deployed its complete enterprise solution at UON based on its ultimate service area design approach, Wavesphere- an unmatched range of customer touch points, presents a holistic approach to improving customer experience in service areas to strategically organize service areas, engage customers, and effectively measure a customer’s experience.
These advanced customer experience solutions will allow University of Nottingham to achieve consistency and increased engagement at all key touch points.