Abu Dhabi Education Council (ADEC) installs Wavetec’s Queue Management Systems to enhance their service areas.

ADEC experiences a high footfall of school representatives and stakeholders. Due to this high influx of customers, ADEC customer service area experiences irregular queues and long waits.

Wavetec, in collaboration of Visionaire designed and installed a Queue Management System at ADEC to manage and transform their customer service area. The solution comprised of a complete Wavesphere customer flow management solution.

The queue solution comprised of a dual printer, touch screen self service kiosk which allows customers to collect a ticket for appointment. Moreover, to engage customers at the reception and then divert them to their designated appointments at ADEC, “15 LED Display Units” and ceiling speakers were installed at each of the service counters. The main highlight of this installation was integrating an Auto-Next feature in the customer calling algorithm. This allows operator an automatic and seamless flow of customers, so as soon as the customer is issued with a ticket.