Go where your customers are: data from self service deployments

blogpic

Wavetec’s fully integrated telecom self-service solutions allow telcos to rapidly deploy systems that are able to fully automate customer service. Analyzing data from a cross-section of our deployments shows why our instant sim issuance kiosks are such a rapidly growing product line.
One of the standout features of this rich data is the aspect of 24/7 convenience a self-service solution provides – and we see this utilized extensively by end users. In fact, in certain locations, over 82% of machine transactions happen outside standard office hours.

graph

Even in other locations – areas that are typically expected to be high traffic during office hours, approximately 50% of transactions still happen outside business hours. 

To find out more about our data driven approach to self-service automation for the telecom industry, book a free consultation with us today.

ABOUT AUTHOR