Creating a customer experience that keeps customer loyalty results from the magical combination of three elements: products, shops, and above…

It seems that, when we start reaching the end of the year, time becomes shorter, and so more valuable than…

Those of us who work on technological applications for revamping customers’ dynamics in health centers know that this type of…

The consulting company E.Life, which specializes in social networks, has carried out some research focused on the number of times…

From the Blackboard to the Stock Exchange LED Display  It was the second half of the XIX century, and the…

Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit.…

These days, communication channels have multiplied so even the smallest SME makes use of a variety of direct contact channels…

What it takes to make loyalty pay off In some countries, banks made progress in earning customer loyalty during 2013,…

Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook emphasizes costs rather than the real…