Wavetec Enhances Customer Experience for Brick & Mortar Stores with its Latest Release of Uno-QS

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Wavetec enhanced the management of existing Linear Queue Management System UNO-QS by introducing Sensors, which helps brick & mortar stores to optimize the utilization of the checkouts, decreasing downtime and therefore reducing client waiting time as well as drastically improving single line queuing experience leading towards higher customer satisfaction and fewer walkaways.

Installation of a Q-Sensor at the head of the queue enables automatic detection of the customer waiting in the queue and with the help of Q-Sensors at each checkout, automatic generation of an alert to the next customer thus eliminating the hassle of physically pressing the button ‘NEXT’ on the traditional system by the cashier.

The drawback that the teller calls the next customer at his own convenient time and the customer waiting in the queue to be served till that time has been resolved by inclusion of these Sensors to our UNO-Q Management System thus eliminating the dependency of manual calling to the customers replaced by an automatic call to the next customer.

Moreover, the Q-Sensors at each check-out can be integrated with other peripherals such as the calling light or display unit at each check-out or with calling button handsets in case the management decides to switch the system or the check out into a manual calling for any mode instead of an automatic call to the customer through UNO-QS.

UNO-Q – Plug & Play Electronic Call Forwarding is a quick and easy to install, ticket-less queuing solution. Customers physically wait in a single line and are called forward when the check-out is free to serve, both with a notification on the central display at the head of queue and sound notification if required. UNO-Q is a step forward to simplify queuing experiences while optimizing service efficiency. Enabling customers to be served on a first come, first served basis.

The new release comes along with a very powerful central reporting platform that enables the management to utilize its resources efficiently, keep track of average customer serving time, monitor cashier efficiency and find out the peak hours. Our queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences.

UNO-Q a Cost effective solution to optimize customer throughput transforming in-store environment at checkouts and counters by creating a fair customer serving system using ticket-less queues to alert your waiting customers about open service counters.

Our queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences.

For more details, please email to [email protected]