Wavetec Deploys Enterprise Queue Management System for SERCO in North America

Wavetec has successfully deployed its enterprise queue management system for SERCO, marking a significant milestone in the company’s North American growth. The deployment supports Drive Test Ontario, one of the region’s largest public service networks, spanning 96 locations across Canada.

The multi-year engagement includes both software and hardware components and standardizes customer flow management across all sites. Wavetec’s solution replaces legacy queue management technologies, enabling a more consistent, scalable, and data-driven approach to managing high-volume citizen services.

The new deployment supports walk-in and scheduled visitors through a unified queue experience, combining digital ticketing, real-time service orchestration, and centralized monitoring. By modernizing queue infrastructure across locations, SERCO aims to improve service efficiency, reduce on-site congestion, and deliver a more predictable experience for citizens.

This project further strengthens Wavetec’s presence in the government and public services sector, where reliability, scalability, and operational visibility are critical. The successful rollout also reflects Wavetec’s ability to meet rigorous procurement and evaluation requirements for large-scale public-sector programs.

With this deployment, Wavetec continues to expand its footprint across North America, helping government service providers modernize customer journeys while maintaining operational control across distributed locations.