Recognizing the need for new-age customers for instant and convenient solutions, Wavetec is proud to announce its strategic partnership with NEC XON.
This collaboration will allow the seamless integration of NEC XON Know- Your- Customer (KYC) solutions into customer facing self service products from WAVETEC. Streamlining processes for telecom operators and financial institutions, enabling them to provide round the clock customer service whilst reducing costs, time and resources that are associated with issuing SIM and bank cards.
Wavetec’s self service kiosks issue SIM or bank card fully automatically, using an advanced array of sensors to capture, validate and synchronize KYC data with back-end systems to allow immediate activation.
“Identifying and catering to the needs of the masses should always be the primary objective of all institutions. Our quest to develop a customer-centric product bouquet allows to play a key role in providing a ray of networking opportunities to empower the digital adoption in the African economies,” said Mr. Jibran Saithi, Head of Self Service Division, Wavetec.
It is equipped with a camera array, a high brightness touchscreen, along with an NFC reader which store data in its central support system allowing organizations the ease of offline registrations. This feature makes it easier for the financial institutions to keep a tab on all necessary audits while at the same time controls and identify theft related issues which is a major problem in developing markets.
The 24/7 operational self service machine can be deployed anywhere providing convenient services to local and foreign customers. With thousands of self service kiosks deployed globally across banks and telcos, Wavetec’s suite of customer experience technologies have propelled growth in both customer onboarding and financial services for companies like Telenor, Airtel, Zain Telecom and Mobilink.
Headquartered in Dubai Silicon Oasis, WAVETEC has established a global footprint with offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago and Peru.