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For the first time ever in Kazakhstan, Kcell launches its SIM Card Dispensing Kiosks in a pilot mode that allow users to purchase a new or get a replacement activ SIM card. This is another step in the digital switchover process as well as in the development of customer self-service and improvement of user convenience. The activ SIM dispensers are easy to use, have an intuitive interface, help customers save their time and are available 24/7. The easy to use and intuitive interface is a result of huge work done by a team of Kcell professionals, from designers and product experts to developers. Given the COVID-19 pandemic and extended state of emergency, the kiosks provide the safest and fastest way to get basic cellular services. In future, the use of such machines will help us reduce costs and improve the network performance. SIM dispensers are in great demand abroad, especially in high footfall places. We hope that the kiosks will become popular among local users as well”.
Kaspars Kukelis, Chairman of the Management Board of Kcell JSC.
Kcell wanted to provide a safe, convenient and fast way to provide customers the
convenience of self-service, particularly as the unprecedented disruption of the COVID-19 pandemic. These self service kiosks provide customers the ability to carry out a number of crucial user journey including:
Being the pioneering industry leaders in the telecom self service space, Azimut offered Kcell an efficient solution to their problem in the form of self service kiosks which brought customers the convenience of safely buying, replacing and registering for new SIM cards in just a few minutes. These kiosks, which are seamlessly designed, are manufactured especially in a way as to enrich the customer experience. Their contemporary design offers multiple features essential for telecommunication companies along with various innovative self service options.
The kiosks are easy to use and help improve customer convenience by saving their time and offering services in three languages: Kazakh, Russian and English. During the lockdown period, kiosks are the most secure and efficient channel to access basic mobile communications services.
To use the kiosk, pick the service from the menu on the main screen: SIM replacement or Top Up. The New SIM and eSIM Issue services are also available. The kiosks’ functionality will be expanded over the time so that users are able to get access to other interesting and useful services of the company.
ViaOS is a modern customer experience platform built for self-service. It is designed to enable management and monitoring of all SIMVEND deployments. It comes with drilled down reports, log, telemetry data such as read-time business statistics, inventory & reshipment management, notifications and alerts.
Additionally, keeping in mind the essential need to perform KYC on potential customers, the self-service kiosk is fully equipped with features which helped Kcell do the needful. Eliminating the need for a customer service representative, the kiosk simply asks consumers to scan their identification documents, which it then verifies in real time through facial recognition & liveness detection.
Kcell provides mobile voice telecommunications services, messaging services, value-added services such as multimedia and mobile content services, as well as data transmission services including internet access. The Company offers its services through its extensive, high quality network, which covers substantially all of the populated territory of Kazakhstan.
It has two brands: the Kcell brand, which is targeted primarily at corporate subscribers (including government subscribers), and the Activ brand, which is targeted primarily at mass market subscribers.
Azimut is a successful software development company, specializing in self service applications for the telecom, retail and banking industry. Take your store to your customer, wherever, whenever.
Azimut is the world’s leading telecom & mobile banking self-service solution provider, our modular software and hardware is specifically designed and customized based on our customers’ requirements. Our software & hardware help you deliver the best experiences for your customers by offering fast and secure services round the clock.