Meezan Bank Strengthens Self-Service Deposit Operations with Wavetec’s Cash Deposit Machines
Overview
Meezan Bank Limited, Pakistan’s leading Islamic bank, continues to expand its self-service banking capabilities to support growing customer volumes and evolving service expectations. As part of this initiative, the bank partnered with Wavetec to deploy Cash Deposit Machines (CDMs) across selected branches, enabling faster, more accessible, and teller-independent cash deposit services.
The deployment supports Meezan Bank’s commitment to operational efficiency, customer convenience and service excellence while offering Shariah-compliant digital banking solutions
The Challenge
With increasing branch activity and a high dependency on cash transactions, Meezan Bank faced several
operational challenges:
- High counter load driven by frequent cash deposits
- Longer wait times during peak hours
- Limited-service availability beyond standard branch timings
- Operational strain on branch staff managing repetitive cash-handling tasks
The bank required a secure, scalable solution that could absorb daily transaction volumes while maintaining accuracy, compliance, and customer trust.
The Solution
Wavetec deployed its Cash Deposit Machines (CDMs) – designed for high-volume environments and seamless integration with core banking systems.
The Cash Deposit Machines enable customers to deposit cash directly into their accounts with real-time credit, bulk note acceptance, and secure transaction verification. Built for reliability and ease of use, the machines reduce manual handling while extending service availability beyond branch counters.
Customer Journey
The introduction of Cash Deposit Machines transformed the deposit experience for Meezan Bank’s
customers:
- Customers initiate deposits independently without teller assistance
- Cash is accepted in bulk and processed instantly
- Transactions are credited in real time with printed receipts
- Customers complete deposits in minutes, even during peak hours
- This simplified journey reduced queues, improved service predictability, and encouraged wider adoption of self-service channels.
Results
The Cash Deposit Machines deployment delivered measurable operational and customer experience improvements in 2025:
- 425+ transactions processed daily via CDMs.
- Average daily deposits exceeding Rs. 49 million.
- Reduced teller workload and faster branch throughput
- Improved customer satisfaction through quicker, self-directed service
- Extended deposit availability without increasing branch operating hours
Conclusion
Through its partnership with Wavetec, Meezan Bank successfully enhanced its cash deposit infrastructure with a secure and scalable self-service solution. The deployment of Cash Deposit Machines enabled the bank to manage high transaction volumes efficiently while improving customer convenience and operational control. This collaboration reflects Meezan Bank’s continued focus on modernizing branch services and adopting technology that supports sustainable growth in Pakistan’s evolving banking landscape.
