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Digital engagement refers to how businesses interact with customers through digital channels like websites, social media, and mobile apps. It's…

Customer interaction management refers to the strategies and processes businesses use to oversee and improve every interaction with their customers.…

Have you ever seen the chaos that comes with poor queue management at airport counters? Managing queues properly at airports…

Digital transformation in airports is a crucial evolution in today's tech-driven world. It involves reimagining traditional processes through technology, significantly…

In 2020, approximately 50% of adults in the U.K. reported being highly dissatisfied at airports because of long queues. It…

Banks are currently grappling with a fresh challenge: a shortage of bank tellers available to operate their cash counters in…

[vc_row][vc_column][vc_column_text]The banking industry was one of the first to adopt digitization in routine practices, starting with automated teller machines (ATMs).…

In this blog: How SIM registration mandates came to be How SIM registration works Why certain people have opposing opinions…

Customer experience automation (CXA) refers to using technology to manage and improve customer interactions without human intervention. By automating repetitive…