September 29, 2015
Managing Queues is a science. You have to understand how customers perceive queues to be able to manage them smoothly. […]
September 10, 2015
Every day, millions of customers wait in line, from driving to work to checking out at a retail store. The […]
September 8, 2015
Every day, millions of customers wait in line, from driving to work to checking out at a retail store. […]
September 4, 2015
Standing and waiting to be served is no longer an option for today’s fast-paced customer. Numerous service centers and environments […]