Fluent, useful and enriching communication among co-workers is one of the top priorities for the most modern, 21st century organisations since such interactions influence, to a greater or lesser extent, any customer’s experience the company may offer.
Those of us who work on technological applications for revamping customers’ dynamics at service areas know that this type of developments can make a boring and frustrating experience evolve into one of satisfaction. This is one of the fundamental goals of our endeavour.
A sample of 50.000 tweets has shown that 85% of people express some sort of complaint about the organisation or company where they are going through the frustrating, time- consuming experience of queuing.
Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit. Be it bank, supermarkets, hospitals or any other public area, no one likes to spend their time waiting in long queues as it is not only frustrating but also time consuming.