A dashboard tells you where.
Nexia Consultant tells you what to change.
Nexia Consultant is a deterministic operational optimizer. You set the objective, the hard constraints and the ranges it is allowed to move within. It searches the feasible configurations of your branch network, verifies each one in a queue simulation built from your real demand, and returns a ranked plan you can defend line by line.
You can already see the problem. You are still guessing at the fix.
Every branch, clinic and service center you run already generates the signals. Almost none of it reaches the person who has to decide what changes on Monday.
- Labor hours by branch and by day
- Tickets served and tickets abandoned
- Waiting and handling times
- Service mix across counters
- The intraday shape of demand
- How many staff this branch actually needs
- Whether a quick-service lane earns its cost
- How much demand a kiosk could absorb
- Which branch to change first
- What every option costs in service level
The operational foundation stays. The value moves upward.
Every layer can be bought on its own, and each one is worth more because the layer beneath it is already installed in your branches.
Most vendors stop at layer one. A few reach layer three. Nexia Consultant is where Wavetec starts answering the question a dashboard cannot.
Four steps, and none of them move your data.
Nexia stays the single source of truth for your data: the knowledge base, the database connection, the semantic engine. Nexia Consultant never receives a copy of it.
Connect
Nexia issues one bearer token per client, an API key scoped to that client and nothing else.
Fetch
It calls a read-only Nexia endpoint and receives that client’s real branch figures for the period: labor hours, tickets served, wait times, service mix, intraday shape.
Compute
Efficiency benchmarking, a queue simulation of each branch’s real demand pattern, and a bounded search over the decision variables you allow.
Recommend
A ranked plan per branch, rolled up into a network cost and service-level summary, with a phased rollout and an exportable PDF.
Three methods, one answer you can audit.
Nothing here is a black box. Every recommendation traces back to a benchmark, a simulated run and a configuration inside the ranges you set.
Efficiency benchmarking
Data envelopment analysis ranks your branches against each other on the inputs they consume and the service they produce. It shows which branches are already efficient, and by how much the rest are not.
Queue simulation
A discrete-event simulation replays each branch’s actual demand pattern, arrival by arrival. Every candidate configuration is tested against that pattern before it is allowed into the ranking.
Bounded search
The engine searches only inside the decision variables you open: staffing levels, a quick-service lane, kiosk deflection. Hard constraints are never traded away to make a number look better.
One source of truth. One scoped door into it.
Nexia Consultant is its own multi-tenant platform: separate login, separate branding per client, separate billing. What it is not is a second copy of your data. It reads through Nexia’s governed API and holds no database credentials of its own, so there is exactly one place where your operating data lives and exactly one scoped route to it.
What Nexia Consultant is not.
Enterprise buyers get told what a product does. Being told what it does not do is rarer, and more useful.
It is not a chatbot
There is no language model deciding what to investigate. You choose the objective and set the ranges; the engine searches them.
It does not forecast demand
It optimizes against a real closed period you pick, usually the most recent complete month, not a prediction of next month.
It does not act on your systems
It produces a plan. Your people decide what to approve and what to roll out, in your own systems.
It does not replace your analysts
It removes the part of the work that is search and arithmetic, and hands back something a person can argue with.
Forecasting, when it is built.
Not available today
A forecaster is a separate and substantial piece of work, and it is not part of Nexia Consultant today. Rather than describe a capability that cannot be demonstrated, here is exactly what it would add when it exists.
Forward-looking plans
Built against next month’s predicted demand rather than last month’s actuals, catching a staffing gap before it happens.
Per-client models
One model per client, trained on that client’s own seasonality, salary-cycle effects and holidays rather than a shared generic curve.
The same governed data
The same figures the optimizer already reads: tickets, wait times, staffing. No new data source and no separate export pipeline.
Nexia Consultant does not arrive alone.
Each product runs on the same governed data and can be bought on its own. Each one is worth more because the layer beneath it is already installed in your branches.
Nexia Reports
Describe the question in plain language and get the report, the dashboard and the explanation back, over a governed layer that joins Wavetec journey data to your core systems.
Nexia Avatar
A multilingual conversational front door in branch and on digital channels. It guides, checks eligibility and prepares the case, then hands the customer to a person with the context attached.
VisionQ
Computer vision recognizes a priority customer as they enter the branch and issues their ticket before they reach a counter, alerting the right member of staff that they have arrived.
Nexia Consultant
The optimizer, productized. Objective in, ranked and simulator-verified plan out, with the working shown for every branch in the network.
Same engine. Different service journeys.
The same optimizer that balances teller and advisory counters in a bank balances clinic rooms in a hospital. The domain models differ; the discipline does not.
- Banking — branch networks, account opening, SME service, salary-day peaks
- Government — identity, licensing, courts and citizen service centers
- Healthcare — outpatient flow, multi-department visits, triage and pharmacy
- Telecom — retail stores, SIM issuance, care centers and device service
- Aviation and transport — check-in, lounges, ground handling and ports
- Retail — service counters, click and collect, deli and returns desks
- Education — admissions, registrar offices and student service desks
- 80+ countries — installations, integrations and maintenance run by our own people
Enterprise buyers do not want a black box near their data.
A deterministic engine has an advantage here that no model can offer: you can re-run it and get the same plan, and every number in that plan traces back to a figure in your own governed data.
Scoped access only
One bearer token per client, read-only, revocable, and scoped to that client’s data alone.
Role-based access
Who can run an optimization, who can see a plan and who can approve one are separate permissions.
Auditable by design
Every assumption, constraint and simulated run behind a recommendation can be traced and exported.
Your data stays yours
Operating data is read to answer your question, under your retention rules, and is not used to train third-party models.
Bring one real month. We will show you what it was hiding.
A 45-minute briefing. We walk through how Nexia Consultant would scope your network, what it would need from your data, and where we would honestly start. Nexia Consultant is in early release with selected customers, so the first conversation is about whether your problem fits.
No commitment.