Stoops Freightliner Elevates Service Standards with Wavetec’s Digital Queue Management

Stoops Freightliner, a premier commercial truck service provider, has successfully partnered with Wavetec to tackle operational bottlenecks and enhance customer service transparency. The deployment of Wavetec’s advanced Queue Management System significantly modernizes their service centers.

The implemented solution features a customer-facing self-service machine for automated ticket issuance upon arrival, effectively eliminating manual check-in and reducing front-desk congestion. Digital screens throughout the facility display real-time ticket numbers and counter availability, ensuring drivers and fleet managers are clearly guided.

Service staff utilize simple call buttons to manage the customer flow smoothly, resulting in faster service and improved productivity. Furthermore, the system furnishes management with a real-time performance dashboard that tracks key service metrics, enabling data-driven decisions for resource optimization.

This digital transformation has successfully minimized customer wait times, fostered a more organized environment, and boosted customer satisfaction within the commercial automotive sector.