Wavetec Expands Telecom Self-Service Footprint Across Africa with Axian Telecom Group

Wavetec continues to expand its presence across Africa’s telecom sector with a new deployment for Axian Telecom Group, one of the region’s most prominent telecom operators with investments across multiple African countries. This milestone marks another step forward in delivering scalable telecom self-service and digital customer experience solutions across emerging markets.

Enhancing Telecom Service Delivery in Tanzania

The first phase of this engagement has been implemented for YAS Tanzania, focusing on modernizing customer interactions at service locations through self-service SIM kiosks. These kiosks enable customers to complete essential services quickly and independently, reducing wait times while maintaining compliance, security, and operational continuity.

By introducing self-service at the branch level, the solution improves service accessibility, particularly in high-traffic telecom environments where speed and reliability are critical.

Scalable Self-Service Rollout Designed for Growth

The solution has been designed with long-term scalability in mind. Following the success of the initial deployment, the project has the potential to expand into a large-scale rollout across multiple locations and countries within the Axian Telecom Group footprint.

This approach allows telecom operators to:

• Standardize customer experience across regions
• Support high-volume service demand without increasing operational strain
• Ensure business continuity through automated, self-service channels

Powering Telecom Digital Transformation in Africa

The deployment leverages Wavetec’s proven portfolio of telecom-ready solutions:

• Self-Service Kiosks for Telecom Operators
  Secure, scalable kiosks designed for SIM issuance and telecom services.
• Queue Management Systems for Telecom Branches
  Optimized customer flow management for high-footfall service centers.
• Digital Signage & Customer Communication
  Real-time content delivery to inform, guide, and engage customers in-branch.

Building Future-Ready Telecom Service Centers

This engagement reflects the growing demand for branch digital transformation in Africa’s telecom sector. By combining self-service, intelligent queue management, and digital communication, telecom operators can deliver consistent service experiences while preparing for future growth.

Wavetec continues to partner with leading telecom groups across Africa to deliver resilient, scalable, and customer-centric service solutions that support long-term expansion and operational excellence.